topic Re: Smart Array 6400 Battery Confusion in ProLiant Servers (ML,DL,SL)

Smart Array 6400 Battery Confusion

Rancher — Mon, 24 Nov 2008 14:02:29 GMT

I have two servers that have show failed batteries in Insight Manager. I ran HP Diagnostics on them and one shows battery 1 as failed, while the other shows battery 2 as failed. I have not been able to find anywhere in the documentation which battery is which. One is on the board itself, and on on the memory module. Wich is battery 1 and which is battery 2? Thanks!

Re: Smart Array 6400 Battery Confusion

cnb — Mon, 24 Nov 2008 17:26:38 GMT

Hi,

Not sure *which* 640x you have but the BBWC batteries are on the cache daughter cards:

Battery, 3.6V, 500-milliampere-hour, Nickel-metal hydride p/n 307132-001.

Can you run ADU or ACU to verify and post the results?

HTH,

Re: Smart Array 6400 Battery Confusion

Blazhev_1 — Mon, 24 Nov 2008 18:39:41 GMT

Hi,

pack 1 - cache
pack 2 - controller

regards

Re: Smart Array 6400 Battery Confusion

Rancher — Mon, 24 Nov 2008 18:47:36 GMT

Thank you Blazhev, that is just what I needed!

Re: Smart Array 6400 Battery Confusion

Rancher — Mon, 24 Nov 2008 18:48:03 GMT

See Blazhev's answer.

Re: Smart Array 6400 Battery Confusion

Marek Nelec — Mon, 24 Nov 2008 18:56:15 GMT

There is only one part number for spare battery module (as mentioned in the post above). Some older versions of Smart Array 6400 controller firmware had problems with battery charging algorithm, so it might a problem with firmware. Try upgrading firmware to the latest version (last time I checked it was 2.84. Reboot the server and check the batteries after 24-48 hours. I had the problem myself as well as some of my customers. In most cases upgrading old firmware resolved the problem.

Re: Smart Array 6400 Battery Confusion

Ogre — Thu, 04 Dec 2008 05:42:56 GMT

Make sure the firmware is at 2.48 or above.