topic Re: No Keyboard when booting to Smartstart in ProLiant Servers (ML,DL,SL)

No Keyboard when booting to Smartstart

Rancher — Tue, 09 Dec 2008 20:42:11 GMT

I am trying to do offline diagnostics on an ML370 G4. There is no OS or any controller cards installed. When SmartStart loads I have no mouse or keyboard. THe keyboard does work during post though. Any thoughts?

Re: No Keyboard when booting to Smartstart

KarloChacon — Tue, 09 Dec 2008 21:11:44 GMT

hi

are those PS2 or USB?
have you tried other Keyboard and mouse ?

bye

Re: No Keyboard when booting to Smartstart

Rancher — Tue, 09 Dec 2008 21:32:49 GMT

Hi Karlo!
SOrry, they are PS2. I have tried two different keyboards and 3 different SmartStart CDs, just in case.

Re: No Keyboard when booting to Smartstart

KarloChacon — Tue, 09 Dec 2008 23:09:23 GMT

what about Operating system are not they working there?

which Smart start Version are you using?

Re: No Keyboard when booting to Smartstart

Rancher — Wed, 10 Dec 2008 15:01:53 GMT

There is no OS right now, this is basic hardware troubleshooting: no hard drives and no controller cards. We had lost our video at one point on this server (a production server.) We finally swapped the server out and are now trying to see if we have system board issues with it. I finally got the video to work and thought I would run HP Diagnostics on it. THe keyboard works during boot (I can get into the Bios, etc.) but once SmartStart starts detecting devices, the keyboard light goes off and it doesn't work. Makes it a little difficult to troubleshoot:)

Re: No Keyboard when booting to Smartstart

cnb — Wed, 10 Dec 2008 18:18:07 GMT

Hi,

*...3 different SmartStart CDs, just in case."

Are they all the same release version or different and (as Karlo asked) what versions are they?

Re: No Keyboard when booting to Smartstart

Rancher — Wed, 10 Dec 2008 19:01:09 GMT

I tried SmartStart version 7.4 and 8.0.

Re: No Keyboard when booting to Smartstart

KarloChacon — Wed, 10 Dec 2008 20:09:04 GMT

try cleaning CMOS

Re: No Keyboard when booting to Smartstart

cnb — Wed, 10 Dec 2008 20:14:32 GMT

Does it also go away when you boot the Firmware Maintenance CD?

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397646&swItem=MTX-3d1aaa0b48c04b628789e598d3&prodNameId=3279717&swEnvOID=2023&swLang=8&taskId=135&mode=4&idx=0

Is everything up to the latest Firmware version?

Maybe try using the iLO port to see if there is any change?

HTH,

Re: No Keyboard when booting to Smartstart

Rancher — Wed, 10 Dec 2008 20:19:48 GMT

I will try booting to the Firmware CD, and clearing the CMOS.

Re: No Keyboard when booting to Smartstart

Rancher — Thu, 11 Dec 2008 19:48:08 GMT

I tried both of your suggestions and then ended up where I started, with no video:)
I logged a case with HP Case Manager on the Web,a nd they are sending a replacement system board. Thank you for all of your ideas!!