topic Re: logical drive state is 04 in ProLiant Servers (ML,DL,SL)

logical drive state is 04

HP sys admin — Wed, 13 May 2009 14:45:24 GMT

While running ACU report on a DL380G4 I get the logical drive state of 04 when the possibilities are 00=OK 01=Failed 02=Unused. what does this means?

Re: logical drive state is 04

Torsten. — Wed, 13 May 2009 18:10:17 GMT

There are several other status meanings like missing or rebuilding - I don't have a reference at the moment, but the event log should tell you.

Re: logical drive state is 04

HP sys admin — Wed, 13 May 2009 18:31:29 GMT

The post logs only give me this:
Post Error - Message: 1786-Drive Array Recovery Needed - Error: 86

If the two are related this means Logical Array State 04 = Drive Array Recovery Needed.

This tells me what I already knew, what I was hoping is this telling me why it's not recovering... Even if the auto-recovery is on and no new read/write error are occurring + all disks report OK.

Can I force the recovery to take place?

Re: logical drive state is 04

cnb — Wed, 13 May 2009 20:16:46 GMT

Drive 0 timed-out. Throw a hot spare drive in, configure it and see if it recovers.

Recovery with old controller & disk firmware is hit or miss. Update the controllers, disk drives to the latest firmware revision and update your ACU/ADU to the latest supported versions to avoid these issues in the future.

SCSI Port 2, Drive ID 0
Vendor Id: COMPAQ
Product Id: BD1468856B
Product Rev: HPB2
Vendor Specific: AAA1P620BK83
Serial Number: AAA1P620BK830608
.
.
.

Last Failure Reason: 0x07 (Drive timeout)
----
SLOT 0 Smart Array 6i Controller ERROR REPORT:
.
.
.
Controller Firmware Rev: 2.36
Controller ROM Revision: 2.36

----

Your controller is missing required critical firmware updates:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01213272〈=en&cc=us&taskId=101&prodSeriesId=428936&prodTypeId=15351

Firmware can be found here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=181&swLang=8&mode=2&taskId=135&swItem=MTX-8016545207fe4ae0a84e2b78a5

hth,

Re: logical drive state is 04

HP sys admin — Thu, 14 May 2009 10:45:44 GMT

Thanks, unfortunately this DL380G4 only has 6 slots... all of them are already an active part of the array.

Re: logical drive state is 04

cnb — Thu, 14 May 2009 14:49:22 GMT

In addition to the time-out, it appears that one other drive is reporting (false?)replacement status.

You could try this to force a rebuild since it is RAID5:

Backup the volume!

Replace Drive ID 4 in physical slot *5*

Physical Drive State: (00=OK, 01=bad or not present, 02=replacement)
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01
00 00 00 00 *02* 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01
Signature: 0xa00e2264
RIS version: 1501
Logical Drive State: (00=OK, 01=failed, 02=unused)
04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

After the rebuild completes check the array status with ADU, if there are no more errors being reported, update the controller, drive firmware and ACU/ADU.

hth,

Re: logical drive state is 04

HP sys admin — Thu, 14 May 2009 15:02:42 GMT

The drive in slot5 SCSI id 4 is the replacement of a previous defective drive...
The previous disk on that slot started behaving strange and I had it replaced. Logical array is in "ready for recovery" status and not "OK"... If I move any other drive than replacement I loose data.

Re: logical drive state is 04

cnb — Thu, 14 May 2009 15:21:52 GMT

Well unfortunately this is the problem that can happen with low controller/drive firmware & driver combinations, (it's documented in the release notes and I've seen this same issue dozen of times) so it's why I stated to *backup the volume*.

Not much choice other than than to try to reseat the drives. Could be a flakey slot?

FWIW: I've seen other sites just live with the issue until something else failed and it finally became unusable....

Best of luck.

Re: logical drive state is 04

HP sys admin — Thu, 14 May 2009 17:25:02 GMT

Called hardware support guys and they will recommend actions. I already have proper backup on that server, I can afford to lose the data but not the system... I'll most likely proceed to an overall update on firmware, re-seating every piece of hardware and then reinstall all of it from scratch... Thanks for your support!