topic Re: DL785 G6 ilo inproper indicate quantity of memory in ProLiant Servers (ML,DL,SL)

DL785 G6 ilo inproper indicate quantity of memory

4dmir — Tue, 08 Dec 2009 15:41:01 GMT

Hi all we have factory intagrated DL785 G6 with 8 cell's every cell is populated with 1 processor and 4 8Gb memory modules => total 8*4*8=256GB RAM
But in iLO in tab system summary->memory we see only 5 cell's (boards) 8*5=160Gb.
In tab summary->processors we see all processors
In time of boot I see all 256GB (bios screen)
Server have been upgraded with FW Maintenance CD 8.60

I upgraded iLO from 1.78 to 1.80 the same
It looks like it's iLO bug.

Ideas?

Re: DL785 G6 ilo inproper indicate quantity of memory

marcus1234 — Tue, 08 Dec 2009 18:57:47 GMT

hmm check here

check mem config reseat all move boards around see what happens

are you using dual or singles are any mixed
http://h18004.www1.hp.com/products/quickspecs/13046_na/13046_na.html#Memory

This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Re: DL785 G6 ilo inproper indicate quantity of memory

4dmir — Tue, 08 Dec 2009 20:04:52 GMT

mark1234
I moved boards already, and visual checked how memory sits - everything looks ok
memory is factory integrated

Re: DL785 G6 ilo inproper indicate quantity of memory

4dmir — Tue, 08 Dec 2009 20:07:31 GMT

408855-B21 --- 16 GB REG PC2-5300 2 x 8 GB Dual Rank Kit

Re: DL785 G6 ilo inproper indicate quantity of memory

marcus1234 — Tue, 08 Dec 2009 20:10:29 GMT

no visual checks please :) , remove and reseat all ram

Re: DL785 G6 ilo inproper indicate quantity of memory

marcus1234 — Tue, 08 Dec 2009 20:12:35 GMT

forgot last post was thinking of another server

ok start with min memory

clear nvram restart add board gradually what happens,

are we hitting a limit

Re: DL785 G6 ilo inproper indicate quantity of memory

marcus1234 — Tue, 08 Dec 2009 20:14:26 GMT

are we adhering to this guide

http://h18004.www1.hp.com/products/quickspecs/13432_div/13432_div.html#Memory

Re: DL785 G6 ilo inproper indicate quantity of memory

hungry — Tue, 08 Dec 2009 20:17:08 GMT

Hi Admir,

Unfortunately I can't download your attachment.

However please apply the following rules when installing your dimms:
DIMMS must be installed in pairs, in addition:

DIMMs installed in the same memory bank must have the same part number.

DIMMs installed in different banks can be different sizes.

DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the banks furthest away from the processor.

A minimum of two DIMMs (1 kit) must be installed per processor.

use the following link for specs regarding memory in your server:
http://h18004.www1.hp.com/products/quickspecs/13432_div/13432_div.html#Memory

Re: DL785 G6 ilo inproper indicate quantity of memory

marcus1234 — Tue, 08 Dec 2009 20:50:44 GMT

hmm my link works fine

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3948598&swItem=MTX-9855be0dbb8f44a5921fe51882&prodNameId=3948599&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=3

Re: DL785 G6 ilo inproper indicate quantity of memory

marcus1234 — Tue, 08 Dec 2009 20:52:10 GMT

oops i meant this link works fine as posted earlier

http://h18004.www1.hp.com/products/quickspecs/13432_div/13432_div.html#Memory

Re: DL785 G6 ilo inproper indicate quantity of memory

rick jones — Wed, 09 Dec 2009 00:53:11 GMT

If you go to the power section of the ilo and ask it to show you power states, does it show all 48 cores or only a subset?

Re: DL785 G6 ilo inproper indicate quantity of memory

4dmir — Wed, 09 Dec 2009 13:06:23 GMT

Hi all, sorry I will get access to server in few days only((, so immediately I get I will:
1. make short video of iLO (all tabs) :)
2. check all dimm rules again
3. start server with 4 cells (according to rule 2 rightmost & 2 leftmost), check ilo & bios start screen.
3.1 with 4 cells and 2 memory modules in every cell instead 4 (minimum 1 bank = 2 modules according to manual)

mark1234
now we have 256Gb physically installed and limit is 512GB

PS
If anyone has more ideas, or i forgot something pls tell, I do not have access to server "all the time"((

PS

Re: DL785 G6 ilo inproper indicate quantity of memory

rick jones — Thu, 10 Dec 2009 19:57:40 GMT

It has been suggested to me that this:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3716072&prodTypeId=15351&prodSeriesId=3716072&objectID=c01458247

still applies to the DL785 G6.

Re: DL785 G6 ilo inproper indicate quantity of memory

4dmir — Thu, 10 Dec 2009 22:03:01 GMT

thank you rick
so it's not a bug its a feature :)

PS
there are about 15 advisories connected to ilo2 for DL785, it looks like this server is "more powerful" then developers of ilo2 chip planed to "have":)

Re: DL785 G6 ilo inproper indicate quantity of memory

4dmir — Tue, 15 Dec 2009 15:40:33 GMT

I'm new in the forum. So we have advisory

Customer Advisory: c01458247

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3716072&prodTypeId=15351&prodSeriesId=3716072&objectID=c01458247