topic Re: Problem with Array accelerator E200i in ProLiant Servers (ML,DL,SL)

Problem with Array accelerator E200i

Rob821020 — Thu, 25 Feb 2010 20:58:35 GMT

The controller is permanent disabled and the writedrivecache to? When I try to enter to the Array Configuration Utility gives an error. The server is Proliant ML 350 5G. See the attachment.

Re: Problem with Array accelerator E200i

TarunJain — Thu, 25 Feb 2010 21:33:12 GMT

Hi Rob,
E200i controller does not work without Cache.
So if the cache is faulty the controller won't work.

Try refixing the cache before calling hp for replacement

Re: Problem with Array accelerator E200i

Rob821020 — Thu, 25 Feb 2010 21:42:57 GMT

Hi TarunJain, please see the report file of the Array Diagnostic Utility, it is posible that the cache was disabled by the system? How can I enable the cache?

Re: Problem with Array accelerator E200i

cnb — Thu, 25 Feb 2010 21:56:04 GMT

Unable to open attachment, please repost ADU file with *.ZIP* instead of .zip.

Rgds,

Re: Problem with Array accelerator E200i

Rob821020 — Thu, 25 Feb 2010 22:06:10 GMT

Try now, the attachment is .txt

Re: Problem with Array accelerator E200i

cnb — Fri, 26 Feb 2010 00:44:43 GMT

You're running an old version of ACU/ADU and E200i Firmware. Update to the latest supported version for your server model.

SAS Drive Write Cache Enablement feature was incorporated in:

Â» Version: 7.85.18.0 (25 Jul 2007)
Enhancements
Enabled drive write cache for all SAS controllers

The latest is:
Â» Version: 8.35.7.0 (28 Sep 2009)
Enhancements
Changes for ACU 8.35.X.X:

Various performance and feature updates
Additions to Diagnostic output

Also your E200i Firmware is old. Update to 1.84:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-edc70809305147139e9f56a1c6&taskId=135&swLang=8〈=en&cc=us&mode=5&

After updating re-run ACU and check the status and configuration settings. Then run ADU if needed and post.

HTH

FYI:

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

;-)

Rgds,

Re: Problem with Array accelerator E200i

Erdogan Temur — Fri, 26 Feb 2010 08:05:46 GMT

Hi,

Error: Permanently disabled

Action 1:

You have to give 72 hours for the battery to fully charge. After that the cache should be enabled.

Action 2:
1. Down the server and turn off the power.
2. Remove the hard drives (just pull them out an inch or so).
3. Power on the server and allow the server to complete POST.
4. Once POST has completed, power off the server
5. Re-insert the hard drives
6. Power on the server and the cache should now be enabled.

Solution: replace the accelerator battery

then look at the following link :)
http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Best Regards.

Re: Problem with Array accelerator E200i

Rob821020 — Fri, 26 Feb 2010 16:41:55 GMT

Hi Temur, I solve the problem with your instructions. Thanks for help me. Best regards

Re: Problem with Array accelerator E200i

Rob821020 — Fri, 26 Feb 2010 17:00:35 GMT

The problem was solved, thanks to all.