https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273977#M122797 Good question. I'll have to try this. Thu, 17 Feb 2011 19:17:49 GMT Stuart Cohnen 2011-02-17T19:17:49Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273973#M122793 I have a new DL585G7 with 4x12 cores and 192G of memory. Smartstart (either 8.50x64 or 8.60 X64)starts booting, gets up to 100% and then NOTHING. Machine is unresponsive and has to be powered down to reboot it. Support had me reset the NVRAM, no help there. Anyone have an idea on what is going on? I access the machine either via a KVM or ILO3. Tue, 15 Feb 2011 20:03:04 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273973#M122793 Stuart Cohnen 2011-02-15T20:03:04Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273974#M122794 Reduce the RAM to 32GB and try it. Install the extra ram after you are done. Wed, 16 Feb 2011 00:54:42 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273974#M122794 Michael A. McKenney 2011-02-16T00:54:42Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273975#M122795 Turns out to be a simple problem. The SmartStart won't run without a PS/2 keyboard and mouse. I was using a USB (Avocent) dongle. Changing to a PS/2 dongle allow it to boot. This is very lame of HP! Who bothers with PS/2 anymore? Thu, 17 Feb 2011 16:42:00 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273975#M122795 Stuart Cohnen 2011-02-17T16:42:00Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273976#M122796 I have seen Smartstart in the past not work with over 32GB of RAM. Now, you need PS/2 keyboard and mouse. Can you disable the PS/2 in CMOS and get it to boot from USB keyboard? Thu, 17 Feb 2011 16:44:57 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273976#M122796 Michael A. McKenney 2011-02-17T16:44:57Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273977#M122797 Good question. I'll have to try this. Thu, 17 Feb 2011 19:17:49 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273977#M122797 Stuart Cohnen 2011-02-17T19:17:49Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273978#M122798 This server is meant to be able to work with USB dongles as well. HP's KVMs are Avocent also, so I do not believe it's a problem specific to these. I suspect the firmware on the interface adapter may need to be updated. Fri, 18 Feb 2011 00:56:42 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273978#M122798 Terry Hutchings 2011-02-18T00:56:42Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273979#M122799 I usually do firmware upgrades before OS upgrades. Fri, 18 Feb 2011 01:29:46 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273979#M122799 Michael A. McKenney 2011-02-18T01:29:46Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273980#M122800 Which interface adapter? The dongle or on the 585? I went through the BIOS settings, there is no place to disable the ps/2 in favor of USB. Fri, 18 Feb 2011 14:02:35 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273980#M122800 Stuart Cohnen 2011-02-18T14:02:35Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273981#M122801 No setting to disable PS/2 in CMOS. I guess HP wants PS/2 keyboard for smart start to work. You could get a $4 PS/2 keyboard from Micro Center. Fri, 18 Feb 2011 18:05:55 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273981#M122801 Michael A. McKenney 2011-02-18T18:05:55Z https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273982#M122802 Conclusion: Those HP machines with PS/2 ports require a mouse/kb plugged in if you want to run SmartStart. Very lam. Fri, 18 Feb 2011 18:36:49 GMT https://community.hpe.com/t5/proliant-servers-ml-dl-sl/dl585-g7-wont-run-smartstart/m-p/5273982#M122802 Stuart Cohnen 2011-02-18T18:36:49Z