topic Re: Firmware Update Failes in ProLiant Servers (ML,DL,SL)

Firmware Update Failes

daleblack — Fri, 22 Apr 2011 14:10:06 GMT

I'm attempting to run the firmware update CD on a Proliant ML350 G6 server by booting to the firmware update CD. When I attempt and automatic or interactive update, i receive a message, Unable to access HP Update Manager. (Not verbatim, just what I remember.) I have windows small business server 2008 installed. After booting the server, I can't access the network and sharing center to update the IP address information. I also have received blue screens 0xC5, 0xC2 bad pool caller, 0x50 page fault in HPUSBXSC.SYS. The server was constantly rebooting. I was able to disable USB in the BIOS and get server to boot. I'm at a loss for what could be causing the problems. I have built many many HP proliant servers and have never seen this. Your help would be greatly appreciated.

Re: Firmware Update Failes

cnb — Fri, 22 Apr 2011 16:13:19 GMT

Dale,

Exactly *which* Firmware CD version are you trying to boot?

Is the CD/DVD drive locally attached or are you using virtual media via the USB port?

More info is needed.

Rgds,

Re: Firmware Update Failes

daleblack — Fri, 22 Apr 2011 16:17:13 GMT

I'm using version 9.20b, 2 Dec 2010 on DVD. Cold boot to DVD. The Firmware update screen comes up but I get the error when trying to do interactive update. Automatic update just tries to run then reboots the server with no message.

Re: Firmware Update Failes

daleblack — Fri, 22 Apr 2011 16:18:26 GMT

And it IS a locally attached DVD drive.

Re: Firmware Update Failes

cnb — Fri, 22 Apr 2011 16:29:46 GMT

First, look at the iLO IML log files to see why the server faulting. Can you connect to the iLO console and take a look at the POST and log messages.

Here's the Service Guide to help locate some of the area to check:

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=3884315&targetPage=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc00300504%2Fc00300504.pdf

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=3884315&targetPage=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc01704616%2Fc01704616.pdf

Anything there?

HTH

Rgds,

Re: Firmware Update Failes

daleblack — Fri, 22 Apr 2011 16:43:49 GMT

I couldn't get either of those links to work. However, I can't get to ilo because I can't configure the NIC. I have no network access. IML doesn't report anything related to firmware update. It only says that the nic is offline and has previous entries from before the array was configured.

Re: Firmware Update Failes

cnb — Fri, 22 Apr 2011 16:56:34 GMT

Hmmmm, see if this one works:

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64180&taskId=135&prodTypeId=15351&prodSeriesId=3884315

You can also configure the iLO in BIOS if it is enabled.

Rgds,

Re: Firmware Update Failes

daleblack — Fri, 22 Apr 2011 17:06:43 GMT

That link worked. Thanks. Let me see what I can figure out. Thanks for your help.

Re: Firmware Update Failes

cnb — Wed, 17 Aug 2011 15:39:50 GMT

Dale,

You're welcome and Welcome to the ITRC Forum!

We use a point system to show thanks, so if any of this is helpful, please see this link:

http://h30499.www3.hp.com/t5/help/faqpage/faq-category-id/kudos#kudos

Best Regards,

-cnb

Re: Firmware Update Failes

daleblack — Fri, 22 Apr 2011 17:21:40 GMT

Not completely resolved but I suspect I may have a hardware problem as well. Opened a case to replace system board due to USB anomalies and firmware issues.