topic Re: Smart Array 5300 - 1783 error in ProLiant Servers (ML,DL,SL)

Smart Array 5300 - 1783 error

Alberto_58 — Sat, 17 Sep 2011 10:40:19 GMT

Hi,

i have 1783 Smart array error on boot ...

I have :

- removed ram+battery and reinstalled

- removed entire array controller and reinstalled

- re-updated ROM system

- replaced array controller

I have the same problem...

On array controller there are more leds. Three are orange...i don't know if is good this..

There is a manual service to see status leds?

There are other operations to solve this problem ?

Alberto

Re: Smart Array 5300 - 1783 error

Johan Guldmyr — Sat, 17 Sep 2011 16:01:26 GMT

Hey, what is this installed in?
Are there more PCI slots that you can try it in?

Clear NVRAM?

Firmware update on the card?

Maybe it's the RAM on it that's broken?

Re: Smart Array 5300 - 1783 error

Alberto_58 — Sat, 17 Sep 2011 16:38:09 GMT

It's installed on old ML370 (667MHz x 2).

It's is installed on pci slot 3....but i have tested on 4,5,6....same result!

How i can clear NVRAM ???? What's NVRAM ?

I can't update firmware.... i have Boot the server from media that contains the ROM Update Utility ...but it don't see a smart array controller !

I have replaced it's ram with another ram (64Mb>128Mb) ....but don't solve a problem..

Re: Smart Array 5300 - 1783 error

Johan Guldmyr — Sat, 17 Sep 2011 18:15:57 GMT

NVRAM may be possible to clear via a DIP switch on your system board, unsure if this was available on these old servers though. NVRAM is the BIOS really, it resets it back to default.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=341569&prodTypeId=15351&prodSeriesId=254940&swLang=8&taskId=135&swEnvOID=1005#29214

That page has firmwares for the 5300.

Re: Smart Array 5300 - 1783 error

Alberto_58 — Mon, 19 Sep 2011 17:12:12 GMT

I have cleared NVRAM and i have re-writted the bios.

Same problem :-(

If there is manual service of Smart Array 5300 i can send you leds status on 5300 board.....

There are any test or solutions ?

Alberto

Re: Smart Array 5300 - 1783 error

Johan Guldmyr — Mon, 19 Sep 2011 17:14:43 GMT

So also the "BIOS" for the SmartArray card? What firmware is on it?

Re: Smart Array 5300 - 1783 error

gregersenj — Tue, 20 Sep 2011 11:57:30 GMT

Hi read the following advisory, that might solve your problem:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01203168&lang=en&cc=us&taskId=101&prodSeriesId=254917&prodTypeId=15351

/jag

Re: Smart Array 5300 - 1783 error

Alberto_58 — Tue, 20 Sep 2011 15:33:21 GMT

Hi,

with

Offline ROM Flash for SmartStart Maintenance: ROM Update Utility - Smart Array 5300

the Smart Array 5300 don't appears in the firmware updates...

In array confguration system Smart Array 5300 or array diagnostic, the system looking the device always....but after 10 minutes it looking always

I have removed battery, not for 1 minute...but for 12 hours...

On the boot...the error is the same..