topic Smart Array 6402/128MB Battery Failure in ProLiant Servers (ML,DL,SL)

Smart Array 6402/128MB Battery Failure

nicbot — Thu, 18 Feb 2010 16:30:45 GMT

I already asked this question in an older thread, but wanted to start a new one just in case...

We have an HP ML370T04 X3.6/800-2M Svr US with a 128MB Smart Array 6402 posting battery failure messages. I've upgraded the FW to 2.84 and replaced both batteries (at the same time) on the controller, but the array accelerator status is still:

::::::
Temporarily disabled.
Batteries are not fully charged

Battery failure on battery pack 1, replace battery.
Battery failure on battery pack 2, replace battery.
::::::

The status light on the card is yellow blinking indicating (apparently) that the batteries are charging. I've left it powered on over night and the light is still blinking yellow. My question is, how long does it take for them to charge assuming they actually do need to charge? Or is my card failing?

Thank you in advance for your replies.

-N

Re: Smart Array 6402/128MB Battery Failure

nicbot — Fri, 19 Feb 2010 23:25:49 GMT

Anyone??

Re: Smart Array 6402/128MB Battery Failure

nicbot — Thu, 25 Feb 2010 17:47:09 GMT

*Bump* Is anybody out there??

Re: Smart Array 6402/128MB Battery Failure

Kedd Guyton — Thu, 25 Feb 2010 20:37:27 GMT

It takes between four and eight hours to recharge the batteries.

You've already upgraded the SA-6402 firmware, but have you rebooted the ML370 G4 following the firmware update? The firmware update won't actually take effect until a reboot.

If the server has already been rebooted following the firmware upgrade then you either have two failed replacement batteries or you have a faulty SA-6402. If you have the original failed batteries you just removed from the server, maybe you could test the batteries on another SA-6402 in another server.

Re: Smart Array 6402/128MB Battery Failure

nicbot — Wed, 03 Mar 2010 20:00:28 GMT

Thanks for the response...

Firmware updated and server rebooted more than once. 2 new batteries... After weeks now, the array accelerator status is still showing the failed status (batteries not fully charged).

I ordered a replacement card over a week ago from CDW, but it's an HP Spare part so it's taking longer than usual. It should be here tomorrow or the next day, and I hope to swap out the failing card to resolve the issue.

I had another Smart Array 6402/128MB card in another production server, but decided to limp this server along until the replacement gets here. Didn't want to potentially take down 2 production machines just to troubleshoot ;)

...learning from mistakes and will have a spare on hand for future struggles

-Nic

Re: Smart Array 6402/128MB Battery Failure

Kedd Guyton — Fri, 05 Mar 2010 16:23:48 GMT

After replacing the SA-6402, attaching the new charged batteries, and flashing the firmware (if necessary), please keep in mind that it may take a few hours for the new SA-6402 to report that the batteries are charged and the accelerator (write cache) enabled. I've seen that behavior.

Re: Smart Array 6402/128MB Battery Failure

nicbot — Thu, 11 Mar 2010 16:31:01 GMT

Received replacement controller. Installed controller last night. Firmware was at 2.5x so I flashed it to current (2.84) and rebooted the machine.

At first the battery status was:

::::::::::::
Array accelerator status:
Temporarily disabled
Batteries are not fully charged
Battery failure on battery pack 1, replace battery.
Battery failure on battery pack 2, replace battery.
::::::::::::

But then it changed to something like the following after a few min:

::::::::::::
Array accelerator status:
Temporarily disabled
Batteries are not fully charged
Battery charging on battery pack 1.
Battery failure on battery pack 2.
::::::::::::

I came in this morning hoping to find the stats changed to charged and enabled, but now it's back to the original status of;

::::::::::::
Array accelerator status:
Temporarily disabled
Batteries are not fully charged
Battery failure on battery pack 1, replace battery.
Battery failure on battery pack 2, replace battery.
::::::::::::

Please help, this is very frustrating.

Re: Smart Array 6402/128MB Battery Failure

nicbot — Wed, 14 Apr 2010 17:58:45 GMT

An update...

We recently did some hardware relocating and maintenance. During the process I was able to take down 2 servers that had identical 6402 controllers. Since one server is just a web server, I swapped the known good card with the failing one (took 60 seconds). After power up and a few min, I checked the controller status on both and both showed no errors!

Now after it's been 3 days, the card in the high I/O server is still showing no errors, but the suspect card now shows the following error:
:::::::::::

Array accelerator status:
Temporarily disabled
Batteries are not fully charged
Battery failure on battery pack 2, replace battery.

::::::::::::

I have another 'new' battery that I will replace the suspect battery pack 2 with, but it will need to wait for a maintenance window.

I find it interesting that before the swap, the suspect controllers status would not change and showed both packs failed. Now after the swap, only one pack shows failure. This is a new controller card with new batteries. It's looking like there is some inconsistency with the replacement batteries functioning properly.

I'll update after I am able to replace the battery again :/

Re: Smart Array 6402/128MB Battery Failure

WCDJFS — Mon, 05 Dec 2011 17:43:59 GMT

Did what you did fix the error message?

I have a ML350G4 with pretty much the same error: Battery failure on battery pack 1, replace battery. I upgraded the controller firmware to version 2.84 but didn't fix it. Then I replaced both battery packs 1 & 2 on the cache module and controller cards but didn't fix it. Then HP told me to replace the cache module itself which I did with a new one but still getting the same error message on battery pack 1.

Does anyone have any suggestions on how to fix this? I don't know what more to do now?

Re: Smart Array 6402/128MB Battery Failure

Lincy_Zachariah — Wed, 07 Dec 2011 04:57:59 GMT

Hi,

If the ACU, ADU, or SMH report battery failure after the firmware upgrade has been applied, battery replacement is required using Spares Kit 307132-001.

It takes between four and eight hours to recharge the batteries. After a firmware upgrade the server has to be rebooted for the firmware to take effect.

The Smart Array 6402/6404 Controllers have two batteries that should be replaced together (as a best practice), even if only one battery has failed.

If issue is not resolved you can call HP Support to further troubleshoot and replace the controller.

Thanks.

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Re: Smart Array 6402/128MB Battery Failure

retupmoc — Fri, 09 Dec 2011 08:04:34 GMT

after replaceing the cache battery.go to iml logs the change the status as "mark as repaired'. It take 36 to 48 hours to fully charged the cache battery after replacement....

Re: Smart Array 6402/128MB Battery Failure

retupmoc — Fri, 09 Dec 2011 08:05:23 GMT

i mean replacing...

Re: Smart Array 6402/128MB Battery Failure

Mark Matthews — Tue, 13 Dec 2011 17:00:37 GMT

I'd say you have possibly recieved older batteries from your supplier.

Maybe they have been sitting around on a shelf for ages?

I've noticed that those batts all have a date code on the edge of them which seems to be a month and year of manufacture (ie 02/08)

As you probably know rechargeable batts of this type will only last a max of about 3-4yrs, getting constant power fed to them.
Similarly, if they are sitting uncharged on a shelf for any length of time, that will also affect their life...

Check your date codes, if they're older than 3-4 yrs, get em replaced!

Mark...