topic HpCISSs2 errors - Slow server - [DBNETLIB] errors in ProLiant Servers (ML,DL,SL)

HpCISSs2 errors - Slow server - [DBNETLIB] errors

Tipple — Fri, 23 Mar 2012 02:57:18 GMT

Hi Guys

Got a customer with quite a few HpCISSs2 events in the servers System Event log. The events appear at random times... We suspect these events are causing the clients to experience [DBNETLIB] errors, which basically disconnects them from their SQL server. They only have one server, a Proliant Ml350 G5 running Windows SBS 2003. They are using an embedded E200i raid controller with seven 2.5” SAS drives in RAID 1 and RAID 5 configurations.

Has been working like a dream up until the last few months.

Have applied all the latest Firmware updates v9.30 and applied the latest PSP v8.70. No improvement!

Results from running the HP Insight Diagnostics produce a clean bill of health for the drives....

Having searched the web (as you do), the HpCISSs2 error appears to be related to a faulty hard drive or hard drive controller? The drive models currently installed are

Array1

HP DH072ABAA6

HP EH072FARUA

Array2 (SQL installed on this array..)

HP DG0146FARVU

HP DG146BB976

Array3

EG0300FAWHV

Hopefully someone out there may be able to isolate the cause to a specific component.

Any advice or recommendation welcome.

Thanks

Mike

Re: HpCISSs2 errors - Slow server - [DBNETLIB] errors

PGTRI — Fri, 23 Mar 2012 06:56:03 GMT

hi,

Please check , if you have installed the latest controller driver. I'm not sure , if it is include in the last PSP.

x32

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3279711&spf_p.tpst=psiSwdMain&spf_p.prp_psiSwdMain=wsrp-navigationalState%3Dlang%253Den%257Ccc%253DUS%257CprodSeriesId%253D1121586%257CprodNameId%253D3279711%257CswEnvOID%253D1005%257CswLang%253D8%257CswItem%253DMTX-4c576b3ec8234efbbf901628b9%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

x64

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3279711&spf_p.tpst=psiSwdMain&spf_p.prp_psiSwdMain=wsrp-navigationalState%3Dlang%253Den%257Ccc%253DUS%257CprodSeriesId%253D1121586%257CprodNameId%253D3279711%257CswEnvOID%253D1113%257CswLang%253D8%257CswItem%253DMTX-dfd125640e17444b9c8140f2fc%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

regards,

Re: HpCISSs2 errors - Slow server - [DBNETLIB] errors

Goutham_Sabala — Fri, 23 Mar 2012 09:04:08 GMT

Is the storport driver upto date on windows 2003?

Re: HpCISSs2 errors - Slow server - [DBNETLIB] errors

Tipple — Sun, 25 Mar 2012 22:05:32 GMT

Thanks PGTRI

Yep, they are using the latest storage controller v6.20.0.32

Cheers

Mike

Re: HpCISSs2 errors - Slow server - [DBNETLIB] errors

Tipple — Sun, 25 Mar 2012 22:07:34 GMT

Thanks Goutham_Sabala

Their storport driver is version 5.2.3790.3959 which appears to be right up there..

Cheers

Mike