topic Re: Keyboard issue in BiOS in ProLiant Servers (ML,DL,SL)

Keyboard issue in BiOS

fewcool — Tue, 10 Apr 2012 15:22:09 GMT

Hello,

Offically stumped...

I am attempting to rebuild an old DL380 G4 server. Unfortunatly I am unable to do so since the keyboard stops responding towards the end of it's POST/startup and continues to not respond through any BIOS utilities such as ProLiant Flash Update, SmartStart, Windows OS installations. The keyboard will start responding only once the previous OS on the system has loaded.

During the POST I am able to succesfully use the keyboard to input F8 for iLO Configurations, F8 for HP Smart Array Configuration, Ctrl A for SCSI Configuration... once the POST reaches HP Ethernet Boot Agent (7.7.8) the keyboard stops responding. Since System Configuration (F10) is the final option of POST, I am unable to enter it as the keyboard is no longer responding at this point. No keyboard errors are appearing in POST. Server is not running on a KVM.

So far I have...

1. Cleared both CMOS and NVRAM using system maintenance switch.

2. Replaced keyboard with several different PS2 keyboards.

3. Replaced keyboard with serveral different USB keyboards.

Any ideas?

Thanks for your feedback!

Re: Keyboard issue in BiOS

Torsten. — Tue, 10 Apr 2012 17:19:10 GMT

Did you try without the KVM?

Re: Keyboard issue in BiOS

fewcool — Tue, 10 Apr 2012 18:08:54 GMT

Thanks for your reply.

As mentioned in OP the server is not running off a KVM.

Re: Keyboard issue in BiOS

Torsten. — Tue, 10 Apr 2012 19:17:51 GMT

Sorry, somehow I missed the word "not".

Do you have BIOS Version: 2007.07.19 (24 Jan 2008) installed?

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3288132&spf_p.tpst=psiSwdMain&spf_p.prp_psiSwdMain=wsrp-navigationalState%3Dlang%253Den%257Ccc%253DUS%257CprodSeriesId%253D397634%257CswItem%253DMTX-3c502ebf3d484b88bcbbd135ac%257CprodNameId%253D3288132%257CswEnvOID%253D1005%257CswLang%253D8%257Cmode%253D5%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Re: Keyboard issue in BiOS

fewcool — Tue, 10 Apr 2012 20:38:29 GMT

The current BIOS is from 2005... I am unable to update the BIOS since the keyboard will not respond after Proliant Flash Update loads.

Re: Keyboard issue in BiOS

Torsten. — Wed, 11 Apr 2012 04:42:48 GMT

I would try to create a usb stick with this bios version based on smartstart firmware 9.30 or even the newest SPP, add the firmware and boot from it. The default is automatic boot, no interaction needed. If everything works from running OS you can also do an update from within the OS.

The fixes list has several entries like "hang during POSt" so it could fix your strange issue.