topic Re: Problem with HP smart update manager in ProLiant Servers (ML,DL,SL)

Problem with HP smart update manager

Maik Eevers — Fri, 31 Jul 2009 08:04:17 GMT

After i installed the new version of hp update manager on a proliant ML 150 G3 server and I start the setup.exe in c:\hp\psp I get the following message:
Could not retrieve results for the following requested repositories: c:/hp/psp

When i click OK the program starts. When I choose start inventory the same message appears after a few seconds.
What can i do to solve this. The server is windows server 2003 SP 2 and it's a domaincontroller with ISA server.

Re: Problem with HP smart update manager

Michael Garner_1 — Mon, 03 Aug 2009 14:00:47 GMT

Maik,
Unfortunately, HPSUM isn't officially supported on the ML150 G3 server.

That said, the problem is most likely a conflict between the ISA server and HPSUM. Is there anyway to shutdown the ISA, run HPSUM, then re-enable ISA on this server?

Regards.

Re: Problem with HP smart update manager

christophe dhuygelaere — Tue, 06 Oct 2009 14:36:16 GMT

Same problem with proliant ml 350 g6 after apply support pack 8.30.
Solution => delete temp file in c:\documents and setting\%user%\local settings\temp

Re: Problem with HP smart update manager

James Ayvaz — Wed, 20 Jan 2010 23:25:05 GMT

You might also try logging into the local console either physically or via iLO (Don't use a Remote Desktop session)

Re: Problem with HP smart update manager

kpjit — Fri, 02 Apr 2010 01:29:11 GMT

i tried to install PSP8.3 on DL380 running win2k8 using console but still received the same error message : could not retrieve results for the following requested repositories: