topic Re: Intelligent provisioning does not start... in ProLiant Servers (ML,DL,SL)

Intelligent provisioning does not start...

DarkWitte — Thu, 20 Dec 2012 13:18:53 GMT

Hi there,

we have a new DL380p Gen8 Server and i try to install it, but the Intelligent Provisioning does not start after pressing F10.

The server permanently wants to boot from c: (no OS installed) and then starts PXE Boot.

When the PXE timed out I can press F10 for Intelligent Provisioning and the same sequence starts (loop...)

I have flashed the Intelligent Provisioning to version (HPIP130.2012_1005.167) but at the next boot there was the same

HPIP does not start.

Any Idea what is wrong?

Re: Intelligent provisioning does not start...

JWily2 — Tue, 01 Jan 2013 21:05:36 GMT

That's a shame that you have not gotten a reply on your delimna. I can be of no assistance as Ive dealt with a similar problem for several days on a Proliant Microserver. When I try and load the Smart Start to the USB drive from a flash key, the POST boots then PXE mode while it continues to say "No media detected". It will run through the same message for about twenty minutes before it finally will stop.(Most of the time I'll just manually power down the machine). I understand from my research that making the flash key bootable is a necessary step. This I've tried using the "disksplit" command prompt process. I've also attempted making the flash key bootable by running the "HPdisk key bootable utility" and adding the Proliant RomPaq file to the flash key before booting machine. The message that I get then is Bootmgr is Missing. Thirdly when I try doing just a straight install of the Server 2008r2 OS from the configured flash keys the message that I get is Operating System is Not Reckognized. The other option that I've attempted is using the "HP Disk Key Utility" to load the ISO of both Smart Start and the MS 2008 OS to my drive key but the application doesn't allow me to but instead says "ISO is not a supported file type"..or something. It's been my novice attempt at this. If someone has a remedy, I'd greatly appreciate it. Thank you.

Disk Key Bootable Utility manual is attached fyi....

Re: Intelligent provisioning does not start...

Jimmy Vance — Wed, 02 Jan 2013 22:34:01 GMT

During 1st boot there is an option to disable Intelligent Provisioning. I'm not sure that if this option is selected that the F10 prompt disappears (as I've actually never tried disabling it). Is it possible this was selected accidentally? I'll have to check with the HPIP team to see if there is a procedure to re-enable

UPDATE: Even when intelligent Provisioning is disabled, the F10 prompt will still appear. Instead of showing F10 Intelligent Provisioning it shows F10 Function Disabled. When disabled if you press F10 the F10 icon turns red. To re-enable you must go into RBSU and reset to factory default.

If you system is not showing the function disabled, when you press F10 does the F10 icon fill in with a white background when you press the key?

Re: Intelligent provisioning does not start...

Jimmy Vance — Wed, 02 Jan 2013 21:17:14 GMT

JWily2, The HP Microserver does not have Intelligent Provisioning, nor is Smart Start compatible with the product. If you need to Install Windows 2008 from a USB key, you need a tool from Microsoft. The tool is called "Windows 7 USB/DVD download tool" and will take a Windows 7 / Server 2008 .ISO image and put it on a USB drive key.

http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool

Re: Intelligent provisioning does not start...

JWily2 — Wed, 02 Jan 2013 21:54:04 GMT

Jimmy Vance- Thank you for the response. I'll try your suggestion. Fingers Crossed!!

Re: Intelligent provisioning does not start...

JWily2 — Wed, 02 Jan 2013 22:49:25 GMT

Ok, so I loaded the Windows USB/DVD utility to a clean flash drive, followed the dialogue box set up instructions to copy the .ISO Windows Server 2008r2 to the flash drive. Once the software loaded, I removed the USB drive from my home PC and inserted into my new Proliant Microserver. During RBSU after POST a display message says:

Windows Boot Manager

Windows failed to start. A recent Hardware or software change might be the cause. To fix the problem:

1. Insert your Windows Installation disk and restart your computer.

2. Choose the language settings and then click "next".

3. Click "Repair your Computer".

If you do not have this disk, contact your system administrator or computer manufacturer for assistance

File : \Boot\BCD

Status: OXC0000001

Info:An error ocurred while attempting to read the boot configuration data.

I've made sure that the USB drive has first boot priority when I click F10 during RBSU. Any suggestions? Thanks.

Re: Intelligent provisioning does not start...

Jimmy Vance — Thu, 03 Jan 2013 04:21:39 GMT

if you don't have any media attached to the microserver and boot do you get the same boot error message? What your reporting sounds like the error message you would see with a failed hard disk installation

Re: Intelligent provisioning does not start...

JWily2 — Thu, 03 Jan 2013 11:20:34 GMT

I've performed no hard disk installation. The front panel has never been opened. The only attempts at installing the operating system have been from using several usb keys. The first attempt was after speaking to a HP representative who suggested trying HP key drive utility however the iso would not load onto the USB using that application. Then various other ways to make the USB bootable have been tried but none to any avail. If no media is inputted into any of the drives as your question eluded to then the screen goes into PXE after POST and displays the repetitive message PXE failed to reckognize media(or something like that). The message that I described in my prior post only has begun since I used the USB key via the Windows 7 download that you suggested. I've inquired on various forums here and on MS support yet don'e know where to procede. Thanks for input.

Re: Intelligent provisioning does not start...

Dave73 — Thu, 03 Jan 2013 13:18:59 GMT

Have you tried to boot any other machines with the usb key to confirm that it works ?

Re: Intelligent provisioning does not start...

JWily2 — Thu, 03 Jan 2013 16:44:51 GMT

Negative. I've only one machine that has no operating system, that being the Microserver. If I were to try and boot my home laptop for example, since it already has Windows 7, II suspect that it'll simply bypass any Server 2008 install screens and go straight to the regular Windows 7 logo sreen.

Re: Intelligent provisioning does not start...

Jimmy Vance — Thu, 03 Jan 2013 16:49:53 GMT

If the laptop is configured to boot USB before hard disk, then it should boot to the Server 2008 install screen. This will let you know the key is in fact bootable. As a side note, I have had keys boot in one type of machine but not another.

Re: Intelligent provisioning does not start...

JWily2 — Thu, 03 Jan 2013 17:20:51 GMT

TAgain thank you for assisting with this matter. I did just get an external DVD on loan from my local comp store. When Ive tried loading this way the screen "Boot failed, continue to look for boot media. Wait for input" message displays over and over. ??

Re: Intelligent provisioning does not start...

JWily2 — Thu, 03 Jan 2013 18:10:54 GMT

Again, does anyone have a troubleshoot for this? It's quite cumbersome!

Re: Intelligent provisioning does not start...

Jimmy Vance — Thu, 03 Jan 2013 19:31:32 GMT

maybe your media is defective? I've loaded Win7 and Windows 2008 on the microserver using both a DVD and a USB drive key

Re: Intelligent provisioning does not start...

JWily2 — Thu, 03 Jan 2013 23:06:19 GMT

Finally got it to install. Windows 7 bootable USB key device to format a dvd installation. While this software device offers both the USB key installation method and the DVD drive installation I found the first option to be horrendous. Running program for DVD install worked fine. Thanks. On to more industrious time utilization... I hope.

Re: Intelligent provisioning does not start...

AlecKeeler — Tue, 15 Jul 2014 10:12:22 GMT

Just got a new model HPDL360p Gen8 Model No. 737286-425

Used the 2014.06.0 HP SPP DVD to make sure all firmware was up to date (only update was iLO4 form 1.40 to 1.51)

Tried to run onboard Insight Diagnostics using F10 (had already set up BIOS using F9 so know keyboard is working) and it doesn't start Intelligent Provisioning it just goes on to attempting to boot from hard drive then CDROM (we change the boot order in BIOS)

I know that we haven't disabled Intelligent Provisioning in BIOS as we check every value is as required and that one is down to leave as Enabled

I have started my Insight Diagnostics System tests using the HP SPP DVD (Its on there if you let it boot from it)

But all our server build instructions for the Gen8 say to access it using F10 as part of the boot sequence, the menu appears (at the top 3 options F9, F10, F11) after the screen clears after the SATA/iLO/Raid Array options, but pressing F10 seems to be ignored

Anyone else seen this and got a solution to make it work ?

Alec

Re: Intelligent provisioning does not start...

Jimmy Vance — Tue, 15 Jul 2014 14:02:48 GMT

You might try installing the Intelligent Provisioning recovery/update image.

Re: Intelligent provisioning does not start...

AlecKeeler — Tue, 15 Jul 2014 15:24:55 GMT

Does this mean you think that the machine has been shipped without it installed ? This is a brand new server just received from HP.
I thought they no longer ship the SmartStart CD with the Insight Diagnostics on as its supposed to be accessible via Intelligent provisioning ?

Is this not the case for the DL360p Gen8 ?

Alec

Re: Intelligent provisioning does not start...

Jimmy Vance — Tue, 15 Jul 2014 16:08:02 GMT

@AlecKeeler wrote:
Does this mean you think that the machine has been shipped without it installed ? This is a brand new server just received from HP.
I thought they no longer ship the SmartStart CD with the Insight Diagnostics on as its supposed to be accessible via Intelligent provisioning ?

Is this not the case for the DL360p Gen8 ?

Alec

Intelligent Provisioning is installed at the factory. Since you're presing F10 and nothing happens, the boot sector/loader may have an issue. Reloading the recovery image should fix it if that is the case.