topic Re: DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001 in HPE ProLiant Servers (ML,DL,SL)

DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

Mathieu_1 — Thu, 17 Jan 2013 19:36:31 GMT

Hi,

I have this message on my Proliant DL360 G7, Smart Array P410i + Smart Array P411:

Operating System failure (Windows bug check, STOP: 0x00000001 (0xFFFFF800018D5F90, 0x0000000000000000, 0x000000000000FFFF, 0x0000000000000001))

I try to fing a clue about this message and nothing, on the windows event side only the system had a unexpected shutdown...

Server 2008 R2 SP1 Std

thank for your help

PGTRI — Fri, 18 Jan 2013 09:56:47 GMT

hi,

You should check the mini dump file, if such one was generated. You can upload it here.

Thanks

regards,

TVVJ — Fri, 18 Jan 2013 13:18:59 GMT

In addition to the above step, try updating the firmware and then the support pack on the server.

Service Pack for ProLiant:

ProLiant Support Pack:

Regards,

Vijayasarathy

Mathieu_1 — Fri, 18 Jan 2013 14:02:33 GMT

Hi,

there you have the dump file in attachment

I rename it .txt instead of .dmp

thank

PGTRI — Tue, 22 Jan 2013 09:17:53 GMT

hi,

I checked the dump , but i was not able to find the reason for the reboot. Sorry about that. I think a microsoft specialist should check the issue.

Thanks

regards,