topic DL 580 g7 - WHEA-Logger, event 19 in ProLiant Servers (ML,DL,SL)

DL 580 g7 - WHEA-Logger, event 19

BorisD — Fri, 10 May 2013 03:37:23 GMT

Hello.

I'm getting strange warning on my DL 580 g7 and Windows Server 12 x64 :

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Bus/Interconnect Error
Processor APIC ID: 192

The details view of this entry contains further information.

It is still warning, not error, but my server is acting wery strange. Suddenly it stops responding in the way, that it can be pingable, but not responsive for logging in. It is a part of SQL cluster, so cluster think it is still alive, but it is practicaly not. Hardware events are OK, not a single error on Sistem Management Homepage.

Please any idea?

P.S. This thread has been moved from Servers > General to to ProLiant Servers (ML,DL,SL) - HP Forums Moderator

Re: DL 580 g7 - WHEA-Logger, event 19

Nidhen — Wed, 08 May 2013 12:17:59 GMT

Hello Boris,

I found an customer advisory for this error.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03282091

Please check the steps mentioned in the above advisory and see if it helps.

Regards,

Nidhen B S

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Re: DL 580 g7 - WHEA-Logger, event 19

BorisD — Wed, 08 May 2013 12:32:51 GMT

Thank you Nidhen.

For first step I will modify Bios setting on Power Management Options from "Package C3 State" to "No Package State".

Will see tomorrow if we made any improvements.

Thank you till then.

Reguards.

Re: DL 580 g7 - WHEA-Logger, event 19

Nidhen — Wed, 08 May 2013 13:15:32 GMT

You are welcome, Boris.

Please keep me updated the status.

Regards,

Nidhen B S

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Re: DL 580 g7 - WHEA-Logger, event 19

BorisD — Thu, 09 May 2013 12:20:37 GMT

Hello.

Warnings I mentioned before still persists. But server is now available, and still working well. I will wait for day or two and monitor it's behavior.

I will keep you informed about situation.

Tank you.

Boris

Re: DL 580 g7 - WHEA-Logger, event 19

BorisD — Fri, 17 May 2013 05:43:36 GMT

Hello again.

Until now the server is running well for one week. Thank you for your help :)

Reguards

Boris.

Re: DL 580 g7 - WHEA-Logger, event 19

sergeevandrey — Tue, 25 Mar 2014 08:42:09 GMT

Hi!
I have the same problem but the server HP DL580 G3.
no item Power Management in RBSU.
Please help.