topic Re: ML350 Smart Array E200i The cache is temporarily disabled in ProLiant Servers (ML,DL,SL)

ML350 Smart Array E200i The cache is temporarily disabled

rodneypooleg — Mon, 05 Nov 2012 17:29:05 GMT

Customer had array accelerator battery charge low.

They replaced the battery with part no. 247779-001 from HP.

Over a week later they still have the error in logs and the message still says "The cache is temporarily disabled".

Re: ML350 Smart Array E200i The cache is temporarily disabled

PGTRI — Fri, 22 Sep 2023 14:44:58 GMT

hi,

Please be sure that you are running the latest controller FW.

https://support.hpe.com/hpesc/public/km/search#q=Smart%20Array%20E200i%20&t=DriversandSoftware&sort=relevancy&layout=table&numberOfResults=25

Please clear the ilo event log and set the error as "repaired".

Thanks

regards,

[Moderator edit: Updated the broken link.]

Re: ML350 Smart Array E200i The cache is temporarily disabled

rodneypooleg — Wed, 07 Nov 2012 11:58:11 GMT

Thanks for reply.

I've change them to 'repair', just waiting for customer to confirm iLO ip/username/password to clear logs.

Re: ML350 Smart Array E200i The cache is temporarily disabled

rodneypooleg — Wed, 14 Nov 2012 12:23:16 GMT

ilo event log cleared and set the error as "repaired".

No change so far, will leave a few days and get customer to reboot.

Re: ML350 Smart Array E200i The cache is temporarily disabled

PGTRI — Wed, 14 Nov 2012 12:35:54 GMT

hi,

If the issue remains after the reboot, you will need to replace the cahce module of the controller. The best solution is to replace the the both parts at once ( cache+battery).

Thanks

regards,

Re: ML350 Smart Array E200i The cache is temporarily disabled

rodneypooleg — Wed, 14 Nov 2012 17:20:04 GMT

Thanks PGTRI, will try that next if not resolved.

Re: ML350 Smart Array E200i The cache is temporarily disabled

rodneypooleg — Wed, 21 Nov 2012 11:31:46 GMT

Still not resolved.

Ordered cache module.

Re: ML350 Smart Array E200i The cache is temporarily disabled

Med-H — Thu, 14 Mar 2013 09:59:10 GMT

Hi,

Try to replace both of them at the same time " battery + cache"

can you share with us the stauts of the battery in the ADU repport (start/all programe.HP system Tools/array configuration utility).

for example :

Device Summary:
Smart Array P410 in slot 4

Total Cache Memory Size 0 MB (0x0000)
Battery Count 0 (0x0000)
Battery Status 0x0000
Parity Read Errors 0 (0x0000)
Parity Write Errors 0 (0x0000)
Error Log All Zeroes (160 x [0x00])
Failed Batteries 0 (0x0000)

thanks

Re: ML350 Smart Array E200i The cache is temporarily disabled

ivan_D — Thu, 14 Mar 2013 10:54:37 GMT

Actually cache+battery should be replaced at once as the old revisions from cache modules are not coming clear with the newest revisions of the batterys. this means that the battery will be charged and after some weeks the same error will occure again. thats why cache and battery replacement at once and the issue should be solved. if the issue occures after the replacement then maybe you can think about controller replacement(if fw uptodate and cache+battery replaced already s needed).

Re: ML350 Smart Array E200i The cache is temporarily disabled

Amine-Saihi — Thu, 14 Mar 2013 15:36:33 GMT

Hello,

first of all, the spare part that you are using as said: "hey replaced the battery with part no. 247779-001 from HP" is not correct

The right spare Part battery for the E200i is the "307132-001"

If you Have the error message: "array accelerator battery charge low"

It's always better to:

1-Upgrade the controller's firmware

2-change the Cache + the battery on one shot

Battery Spare: 307132-001

cache Spare : 413486-001

Re: ML350 Smart Array E200i The cache is temporarily disabled

Godfred — Wed, 07 Aug 2013 15:32:35 GMT

Which version of ACU are you on.

Re: ML350 Smart Array E200i The cache is temporarily disabled

Sbrown — Thu, 08 Aug 2013 03:27:15 GMT

spend $100 and get a refurb P410/512BBWC and all problems will go away. The E200i is a turd to be frank