topic Array Controller P410i issue in ProLiant Servers (ML,DL,SL)

Array Controller P410i issue

AJ1974 — Tue, 03 Sep 2013 02:20:25 GMT

Hi there,

i'm getting below array controller p410i error (cmd=0h, err=00h, dlu-013:4h) with the 512 BBWC cache

on a Proliant DL360 G7, upgrading p410i firmware to 6.0B didnt help, note the error appeared

upon this upgrade, initial error prior to upgrade was (cmd=11h, err=020h)

any help would be much appreciated

P.S. This thread has been moevd from from Servers > General to ProLiant Servers (ML,DL,SL). - Hp Forum moderator

Re: Array Controller P410i issue

Suman_1978 — Wed, 04 Sep 2013 04:19:38 GMT

Hi,

The error (cmd=11h, err=020h) occurs due to configuration issues or cabling or firmware or hardware issues.

You may try the following:

Remove/Disconnect BBWC and see if the error disappears.

Try the controller in a different slot or different server itself.

Try swapping the cables.

Good Luck

Thank You!
I am a HP employee.

Re: Array Controller P410i issue

AJ1974 — Wed, 04 Sep 2013 08:24:23 GMT

Thanks Suman,

already did this previously...

without BBWC no error message

with BBWC and P410i firmware 3.2, i'm getting the error (cmd=11h, err=020h)

with BBWC and upon upgrade to P410i firmware 6.0B, i'm getting the error (cmd=0h, err=00h, dlu=013:4h)

so what about the error (cmd=0h, err=00h, dlu=013:4h)?

same BBWC worked with a different DL360 G7 server after P410i firmware upgrade to 6.0B

any comments, ideas?

Cheers

Re: Array Controller P410i issue

Suman_1978 — Wed, 04 Sep 2013 09:00:02 GMT

Hi,

Did you try another BBWC with this P410i?

Some workarounds:

1. Disconnect the sas/sata data cable from the controller and post the server.
If the error does not occur, then the fault is either cable(s), backplane(s) or disk(s). Isolate one item at a time until the faulty assembly is identified.
2. Reconnect the cable(s)
3. Remove all disks from the backplane by unplugging, but not fully removing from the disk slots.
4. Power up the server, if the failure still occurs, isolate the cable(s) and backplane(s).

Some articles here:

Smart Array P212/P410/P410i/P411 Controllers - POST Errors, Device ID Errors, and Controller Initialization Failures That May Be Due to Improper Handling of Cache Modules or Other Possible Causes.

Smart Array P812/P410/P410i Controllers Configured with SAS Expanders - Logical Drives May Disappear and "No Drive Detected" Error Message May Be Displayed After Power-Cycling the Server.

Thank You!
I am a HP employee
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Re: Array Controller P410i issue

AJ1974 — Wed, 04 Sep 2013 10:24:32 GMT

Hi there,

thanks for your quick prompt...

yes tried already with different BBWC with same specs and got same error

thanks

Re: Array Controller P410i issue

AJ1974 — Wed, 04 Sep 2013 10:51:46 GMT

after having disconnected SAS cable, got same error!

cheers