topic support pack 9.10 in ProLiant Servers (ML,DL,SL)

support pack 9.10

dcalvaire — Fri, 11 Apr 2014 06:44:59 GMT

Hello

I try to deploy the support pack 9.10 on a HP DL380e Gen8 server on windows 2008 R2 through HP SIM 7.2.0
So I use the "Deploy / Deploy Drivers... / Install Software and Firmware" menu.
Then I choose my "support pack 9.10" and starts execution.
The task runs a while (running status) then goes into failure.
In the logs of the VCA server target, I get this error : "The Version Control Agent POSTed a InstallComplete category event with severity code 0 to URL https://192.168.2.2:280/cpqevent. An unexpected status of 0 was returned."

Thanks for your help

Sinfodex Support

Re: support pack 9.10

scharchouf — Fri, 11 Apr 2014 08:46:32 GMT

For servers Gen8 applies SPP: Service Pack for ProLiant

http://www8.hp.com/us/en/products/server-software/product-detail.html?oid=5104018 #! tab = features

HP Service Pack for ProLiant (SPP) - Version Archive

http://h18004.www1.hp.com/products/servers/service_packs/en/spparchive.html

Namely, it is necessary to update all your servers with the SPP Version [2013.09.0 (B)] version before it was passed in 2014

Re: support pack 9.10

Ken Krubsack — Fri, 11 Apr 2014 15:24:36 GMT

scharchouf,

So, if I'm reading this correctly, SPP 2013.02 directly to 2014.02 is not a supported upgrade path?

Ken

Re: support pack 9.10

scharchouf — Fri, 11 Apr 2014 17:00:54 GMT

it is not a question of ownership, but a logical order during the update of your servers because after the PSP there are many version that came out, and the new SPP asks to have updated the server with a version of 2013

Re: support pack 9.10

Jimmy Vance — Sat, 12 Apr 2014 04:02:36 GMT

@Ken Krubsack wrote:
scharchouf,
So, if I'm reading this correctly, SPP 2013.02 directly to 2014.02 is not a supported upgrade path?
Ken

From the information I've gotten from the SPP team, you can go from any version to the latest. There is no requirement to do a version to version upgrade.

Re: support pack 9.10

scharchouf — Sat, 12 Apr 2014 09:19:45 GMT

Please excuse me, but this is not true. I can confirm that it must apply the update SPP2013. there are many customers have had problems with the new version of SPP2014.

check Release Note Page [11]:

http://ftp.hp.com/pub/softlib2/software1/doc/p1822529277/v95562/SPP2014.02.0-ReleaseNotes.pdf

Re: support pack 9.10

Torsten. — Mon, 14 Apr 2014 13:26:05 GMT

Jimmy Vance wrote:

"I've gotten from the SPP team, you can go from any version to the latest. There is no requirement to do a version to version upgrade."

Scharchouf wrote:

"this is not true. I can confirm that it must apply the update SPP2013."

So scharchouf knows more than the whole SPP team?

The release notes say:

"When migrating directly from an older version of the SPP to the latest, please review the release notes for
the versions being skipped to be aware of changes that have occurred during those releases."

It says also

"Systems using software and firmware components delivered with the following products should be able to easily
migrate to this SPP: 2013.09; 2013.02".

"able to easily migrate" doesn't sound like a requirement, sorry. It wouldn't make so much sense anyway.

Do you know a good reason scharchouf?

However, be aware of the following limitation:

Drivers and/or enablement kits must be installed prior to detecting and updating some hardware and firmware -HP SUM may need to be run twice for all firmware components to be presented for installation

The service pack 9.10 is from 2012, isn't it? It's much too old for a Gen8 server and meanwhile unsupported anyway.

Re: support pack 9.10

waaronb — Mon, 14 Apr 2014 22:09:07 GMT

I've never had a problem skipping SPP versions.

The only possible problem I can think of is on Windows 2008 R2 and earlier, where some versions of the Network Config Utility depend on a certain version of the NIC driver. Updating one before the other has caused me some problems in the past. Typically it results in the NCU failing to load until the NIC drivers are updated to some specific version or higher.

Another possible exception related to the VCA and not being able to talk to certain versions of a VCRM or SIM server, but that's not quite the same thing unless your VCRM is on the same server.

There are probably a few other exceptions that I simply haven't encountered, but in general if you're updating all the drivers and software at once, I don't imagine you'd have issues 99% of the time.

Going back to the original post, version 9.10 is kind of old and probably didn't support Gen8, so yeah, get 2013.09 at least, or 2014.02.