topic Re: Help Proliant DL380 E200i SmartArray Controller Fails To Initialise in HPE ProLiant Servers (ML,DL,SL)

Help Proliant DL380 E200i SmartArray Controller Fails To Initialise

Alex72 — Mon, 06 Oct 2014 22:46:55 GMT

Hello, i have a problem with my DL380 G5, recently add a pair of SAS 300Gb hard disk, but i have problem, the server can´t boot its show me this warning

This is the error:

1783-Slot 3 Drive array controller failure.

I have too another hd 146gb SAS and its not problem with it, its boot fine windows server 2008, i need to change the SO to the other hard disk in raid 1 but server sometimes detect them and another times not.

Mi plan is manage raid 1+0 only if i can make work the 300gb hardisk.

I had to many problems to install OS its took about 4 hours to be installed, cause the error, i had to reboot to many times and system load, after if you need to turn off or reboot the server, the system can´t be load cause this error.

When i connect the original hard disc its work fine, and the error doesn´t appear.

This is the model of the hard disk.

507127-B21 HP 300GB 6G SAS 10K rpm 2.5-inch Dual Port Enterprise Hard Disk Drive

Thanks for your coments

Regards.

Re: Help Proliant DL380 E200i SmartArray Controller Fails To Initialise

sfora — Tue, 07 Oct 2014 13:01:14 GMT

-Update the E200 firmware to the latest version. 1.86

-If that doesn't work, update the hard disk firmware to the latest. (If you have another server at hand to do this)

Re: Help Proliant DL380 E200i SmartArray Controller Fails To Initialise

Alex72 — Tue, 07 Oct 2014 16:06:01 GMT

Thanks for your coments, but i did it before, i was update all components of server, i used servicepack for proliant server, one of times that server can boot with these disck i can update all, controller firmware, hd firmware and all, but the problem goes on.

Another sugestion?

Thanks again.

Re: Help Proliant DL380 E200i SmartArray Controller Fails To Initialise

RbBsmn — Tue, 07 Oct 2014 18:58:11 GMT

Did you try to put them in different bays?
Try one that is connected to the other SAS cable if possible.

Re: Help Proliant DL380 E200i SmartArray Controller Fails To Initialise

Hazem Bahgat — Wed, 08 Oct 2014 08:52:07 GMT

greetings,

try the latest SPP, it is avilable on:

http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx

and run it offline, it will take care of all the server's firmware. use it offline, and you will see the updates running