topic DL380 G7 - Can't add second CPU in HPE ProLiant Servers (ML,DL,SL)

DL380 G7 - Can't add second CPU

Dom_Moro — Wed, 18 Feb 2015 15:54:00 GMT

I have a DL380 G7 server with 1 E5620 processor. When I try to add another E5620, when I power up the server, all the fans turns but the server won't boot.

I have tried both CPU in socket 1 and they are both the same and working.

No bend pins in socket 2....

Re: DL380 G7 - Can't add second CPU

Torsten. — Wed, 18 Feb 2015 16:07:09 GMT

Did you install the fans 5 and 6 and memory for the second CPU?

Re: DL380 G7 - Can't add second CPU

Dom_Moro — Wed, 18 Feb 2015 16:10:50 GMT

Yes, all fans are installed and memory also.

Re: DL380 G7 - Can't add second CPU

Torsten. — Wed, 18 Feb 2015 16:13:13 GMT

I would now connect to ILO and check the status and logs from there.

Re: DL380 G7 - Can't add second CPU

Dom_Moro — Wed, 18 Feb 2015 16:19:26 GMT

I did that, can't see nothing.

I have flip dip switch 6 to clear NVRAM, reset BIOS via RBSU...

What else can I try ?

Since they are 2 sockets, I assume I can install second CPU...

Re: DL380 G7 - Can't add second CPU

Torsten. — Wed, 18 Feb 2015 16:26:29 GMT

According to the user guide you need to add the same type cpu, memory, heatsink and fans, that's it. I would at least try minimum memory, no PCIe options etc.

Is all green in ILO status and really nothing in IML and ILO logs? Is the second CPU and memory shown there?

Re: DL380 G7 - Can't add second CPU

hguindi — Sun, 07 Feb 2016 20:41:55 GMT

Same EXACT problem here with a DL360 G6. New second CPU does not let system boot/post. If I take it out. It is fine. If I put it in the Socket 1 it is fine. So long as there is a CPU in socket 2 the system refuses to boot/post. No video signal, ILO says Proc 2 "unavailable" in System Information.

I tried resetting the NVRAM, did not help. I really hope someone figures this out, as we'd really like to have the 2nd processor working on this system.

Re: DL380 G7 - Can't add second CPU

Jimmy Vance — Sun, 07 Feb 2016 23:44:30 GMT

If I recall, he CPU's must be the same stepping version or it won't boot