topic Re: DL380p Gen8 Unexpected Shutdown in ProLiant Servers (ML,DL,SL)

DL380p Gen8 Unexpected Shutdown

technologist36 — Sat, 18 Jul 2015 10:57:30 GMT

Dears,

I am new to HP and i am facing up to 7 unexpected shutdowns a day. I searched the web and found it is something to do with CPLD version earlier than version 32. I downloaded CPLD version 32 for Windows 64-bit and placed it in a USB key along with SPP using USB key creator. But before i boot from the USB key, i want first to check if CPLD version is causing the shutdowns.

Which tool/utility to use to check the system logs? .. I read about iLO and Insight Diag but not sure which one to start with first.

One last question, do i need to install SPP every release to fix issues? .... Sadly, the firmwares haven't been updated for years, may this be what causes the shutdown problem?

Appreciate your help

Re: DL380p Gen8 Unexpected Shutdown

Torsten. — Wed, 22 Jul 2015 14:49:50 GMT

It is always a good idea to keep the firmware up to date.

I would create an USB stick from SPP 2015.06 using the USB creator tool inside the ISO (version 2.0) and boot from it.

Connect to ILO web page and inspect the IML - any related messages there?

Add the following file to hp/swpackages on the USB stick:

ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw/p872484366/v87741/

see

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04148912&utm_source=affiliate&utm_medium=cpa&utm_campaign=adgoal+DE+%28ehem.+oxono%29&utm_content=0&jumpid=af_zky3rxgb21/site:adgoal+DE+%28ehem.+oxono%29

Re: DL380p Gen8 Unexpected Shutdown

technologist36 — Thu, 23 Jul 2015 12:34:01 GMT

IML reported "POST Error: 1615 Power Supply Input Failure in Bay 1"

Also, checked the CPLD version and found that it is already on version 32 (CPLD PAL0: 0x32)

Please check the firmware info in the attached screenshot.

Re: DL380p Gen8 Unexpected Shutdown

Torsten. — Thu, 23 Jul 2015 12:37:52 GMT

Since the installed versions are really old, I would first create the SPP USB stick and boot from in order to update the firmware.

http://www.hp.com/go/spp

Re: DL380p Gen8 Unexpected Shutdown

technologist36 — Thu, 23 Jul 2015 12:56:58 GMT

The USB utility stopped working whenever i select the SPP ISO image and the USB key as the target. I've tried on 7 machines and the same frustrating windows error, I cannot create it.

Is there any alternatives?

Re: DL380p Gen8 Unexpected Shutdown

Torsten. — Thu, 23 Jul 2015 13:01:11 GMT

Did you use version 2 from the ISO file? Older versions will not work.

Re: DL380p Gen8 Unexpected Shutdown

technologist36 — Thu, 23 Jul 2015 13:04:16 GMT

Sorry, didn't get what you mean. Did you mean the version of the utility? i am using 1.7

Re: DL380p Gen8 Unexpected Shutdown

Torsten. — Thu, 23 Jul 2015 13:05:45 GMT

This is the problem. It will fail because the ISO is too large.

Inside the ISO in USB directory you can find version 2.0, this will work.

Re: DL380p Gen8 Unexpected Shutdown

technologist36 — Thu, 23 Jul 2015 13:12:04 GMT

WOW, you are right. It is now being created. Thank you so much for that. Will let you know when i boot from the key and post the results. :))))

Re: DL380p Gen8 Unexpected Shutdown

technologist36 — Thu, 23 Jul 2015 14:40:08 GMT

Ok, i booted sucessfully and deployed SPP components. After deployment, the SPP freezes at "Please Wait, analyzing the system....".

Is this normal?

Re: DL380p Gen8 Unexpected Shutdown

technologist36 — Wed, 29 Jul 2015 08:58:06 GMT

Firemware are updated and server still shuts down.

Any Clue?

Re: DL380p Gen8 Unexpected Shutdown

MohammedAzas — Mon, 04 Jan 2016 11:26:08 GMT

Am also getting the same issue, from abt 3hrs it is showing the same screen "Please wait,anasyzing system". any clue how u have resolved.

Re: DL380p Gen8 Unexpected Shutdown

Van Geem — Fri, 02 Sep 2016 10:17:14 GMT

Hi,

I am facing this "please wait, anaylising system" issue while upgrading to SPP2016.04.0 on a Proliant DL380p Gen8. Did you ever managed to resolve this issue? Is it just a metter of waiting long enough?

Cheers

Re: DL380p Gen8 Unexpected Shutdown

Torsten. — Fri, 02 Sep 2016 13:30:33 GMT

Booted from SPP?

This step normally takes ~5 min.

Bad image on that USB device?

Re: DL380p Gen8 Unexpected Shutdown

Corbin OReilly — Tue, 03 Jan 2017 20:38:10 GMT

Hello. I have a DL360P Gen8 and after 1 hour it still says, "Please wait, analyzing system ...." Did you ever get past this point? Did you have to wait a long time for it to complete? Thanks for the help

Re: DL380p Gen8 Unexpected Shutdown

Jimmy Vance — Tue, 03 Jan 2017 21:34:00 GMT

@Corbin OReilly wrote:
Hello. I have a DL360P Gen8 and after 1 hour it still says, "Please wait, analyzing system ...." Did you ever get past this point? Did you have to wait a long time for it to complete? Thanks for the help

I'd say the system is hung if it has been likethat for an hour. Assuming you booted from USB media. How did you create the USB key? Try using the USB key utility that is included with the ISO image

Re: DL380p Gen8 Unexpected Shutdown

Corbin OReilly — Tue, 03 Jan 2017 21:43:16 GMT

Hi. I downloaded and installed the HPE USB Key Utility v2.1 from the HP website. I then downloaded the Proliant SPP iso. I installed the utility, ran it, pointed to the SPP iso, it created successfully then I booted the server with the USB Key. Chose Automatic and it successfully upgraded the BIOS, RAID Controller, iLO, etc then went to the "Please wait, analyzing system" screen where it has been sitting for over 2 hours. Do you think it is safe to power off the server, boot up with the USB Key again, choose Automatic and see if it applies any more updates? I didn't see it upgrade the firmware on the individual hard drives which I think are also out of date. Thanks.

Re: DL380p Gen8 Unexpected Shutdown

Jimmy Vance — Tue, 03 Jan 2017 22:03:06 GMT

v2.1 is the version that is included on the current SPP media. At this point I don't think you have any other option but to reboot and run the SPP again. I'd run it in manual mode so you can see what firmware versions are installed

Re: DL380p Gen8 Unexpected Shutdown

Threonine — Wed, 11 Jan 2017 20:04:09 GMT

I've had this too on a DL380 G7 and a DL380p Gen8. Not too fun when you've got an entire customer environment shut down and waiting for it to finish and it never does. The first time I had this I waited half an hour and finally rebooted and found the firmware was all up to date. The latest one I've waited over an hour with no progress. The SPP is running Mozilla Firefox for Linux, and I was hoping I could force the browser to just reload the page and see if anything changes, but the keyboard shortcut doesn't work and there's no way to do it with the mouse. The only thing I can get it to do is move the window around (Alt+F11). This is happening on SPP 2016.10.0. What's going on with this, HP? See screenshot.

Permanent hang

Re: DL380p Gen8 Unexpected Shutdown

Corbin OReilly — Wed, 11 Jan 2017 20:19:53 GMT

I powered off the server, booted with the USB drive again and all firmware was up-to-date. My server is working fine. Thanks for the help.