topic Trying to download PSP / SPP , failing miserably... have active warranty. in ProLiant Servers (ML,DL,SL)

Trying to download PSP / SPP , failing miserably... have active warranty.

ToP1 — Mon, 31 Aug 2015 21:03:10 GMT

Should I be able to download the SPP with the following warranty? I have tried multiple ways of getting to the "obtain software" part when trying to get SPP only to see a little lock icon next to it and be told

Support validation required

An active warranty or support agreement covering HP Proliant servers must be linked to your HP Support Center profile to access this application.

My account has 2 devices added, both show the warranty info below, I unfortunately have no documentation from their purchase as they were donated to us, but needless to say this is rather frustrating. Maybe the answer is that the warranty on this hardware is not good enough, but I would expect HP's website to be lot more specific about this..

Product description: HP DL360 Gen9 E5-2603v3 SATA Rfbd Svr

Date of warranty check : May 12, 2015

Entitlement type: Base

Warranty Start date: May 12, 2015

Title:

Wty: HP HW Maintenance Onsite SupportSupport

Status:

Active Start date: May 12, 2015

End date: Jun 10, 2018

Service level: Standard Material Handling
Global Coverage
NextAvail TechResource Remote
NextAvail TechResource Onsite
Std Office Hrs Std Office Days
No Usage Limitation
Next Cov Day Onsite Response
Standard Parts Logistics Deliverables: Onsite Support
Parts and Material provided
Hardware Problem Diagnosis Title: Wty: HP Support for Initial SetupSupport Status: Active Start date: May 12, 2015 End date: Sep 8, 2015 Service level: Std Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers Deliverables: Initial Setup Assistance

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

Suman_1978 — Tue, 01 Sep 2015 07:27:19 GMT

Hi,

The problem could be due to HP seperation.

Try this portal and register your products again.

www.hp.com/Go/HPeSC

Thank You!
I am a HP employee
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Re: Trying to download PSP / SPP , failing miserably... have active warranty.

ToP1 — Tue, 01 Sep 2015 12:43:57 GMT

I suppose I don't know how to register my products, when I log into that portal it shows 2 active warranties, it shows the 2 server serial numbers etc.. it looks "fine" to me, but I'm new to this and could be missing something obvious.

this is what i see.. is warranty good enough to download SPP? OR do I need a linked support agreement/care pack?

Linked support agreements

No entitlements found.

Linked HP Care Packs

No entitlements found.

Linked warranties

1 - 2 of 2 items

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

Jimmy Vance — Tue, 01 Sep 2015 13:05:20 GMT

Linked warranties will allow you to download the SPP, are you sure you are logged in using your Passport account when you are attempting to download? What URL are you using?

Re: Trying to download PSP / SPP , failing miserably... have active warranty.

ToP1 — Tue, 01 Sep 2015 16:02:41 GMT

Pretty sure I'm logged in, it shows me signed in and if I"m not it prompts me to first sign in. I've done this dance dozen times now :)

I Tried this specific SPP https://h20566.www2.hpe.com/hpsc/swd/public/detail?idx=&action=driverDocument&itemLocale=&swItemId=MTX_cd2a06e0e3984d8fac09731197&mode=

to which I got from here http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx

When I click obtain software it tells me..

Support validation required

An active warranty or support agreement covering HP Proliant servers must be linked to your HP Support Center profile to access this application.

and wants me to go to contracts & warranties.

just a never-ending loop of frustration :)