topic Reset to device, \Device\RaidPort2 and \Device\RaidPort1 was issued. in ProLiant Servers (ML,DL,SL)

Reset to device, \Device\RaidPort2 and \Device\RaidPort1 was issued.

Server-Support — Wed, 06 Apr 2016 14:37:06 GMT

Hi All,

I'm not sure if this is a problem or not in my production server HP DL 385 G7

I'm keep on receiving this warning every hours:

Log Name: System
Source: HpCISSs2
Date: 6/04/2016 11:50:31 PM
Event ID: 129
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PRODBKP01.domain.com
Description:
Reset to device, \Device\RaidPort2, was issued.

Log Name: System
Source: HpCISSs2
Date: 6/04/2016 8:04:12 PM
Event ID: 129
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PRODBKP01.domain.com
Description:
Reset to device, \Device\RaidPort1, was issued.

So I wonder what could be the culprit ?

Re: Reset to device, \Device\RaidPort2 and \Device\RaidPort1 was issued.

Stephan_74 — Wed, 11 May 2016 13:11:22 GMT

I have the exact same errors on 2 of my servers (Fileserver and Exchange 2010). Both server are Proliant DL380p Gen8 and run 2008 R2 operating system.

Almost all users are reporting that Outlook is not responding for about 10 seconds once and a while. Also, backup to tape (external device connected via SCSI) is failing most of the time, because the software looses the connection with the drive.

On several other forums I read about setting the power options, PCI Express, Link State Power Management to Off. Since then the amount of errors seems to be decreased, but still happening.

Any ideas are welcome.

Edit: The problem started after upgrading the firmware from 2013.x to 2015.07.

Re: Reset to device, \Device\RaidPort2 and \Device\RaidPort1 was issued.

Server-Support — Sun, 15 May 2016 23:07:35 GMT

@Stephan_74 thanks for chiming in Stephan,

I have no idea what may havecaused that issue. hence I am seeking some advice in this forum for the fix.

Re: Reset to device, \Device\RaidPort2 and \Device\RaidPort1 was issued.

LaurieS — Wed, 18 May 2016 02:30:27 GMT

I might be seeing the same thing, What version is your P420i firmware now. What was the version before you did the upgrade

Cheers
Laurie

Re: Reset to device, \Device\RaidPort2 and \Device\RaidPort1 was issued.

LaurieS — Thu, 02 Jun 2016 01:44:09 GMT

We finally fixed the problem by uninstalling the latest version of WBEM agents from the server. The version causing the RAID resets was 10.4

Version 10 worked fine. When we applied April 2016 SUM containing 10.4 the RAID resets appeared.
In my case the local server's hard drives are used to host an exchange VM.
Other VMs located on this server but with attached storage were not affected.

Hope this helps someonelse

Cheers
Laurie