topic Re: Working NIC shows "UNKNOWN" in ILO!! in ProLiant Servers (ML,DL,SL)

Working NIC shows "UNKNOWN" in ILO!!

grinningdevil — Fri, 22 Jul 2016 04:18:36 GMT

Guys !

Server is DL380G9

Both NIC Adapters are working fine - but are showing "UNKNOWN" in ILO console. Attaching the relevant screenshot.

What can be done in this case ?

( The iLO Firmware is on 2.30 Aug 19 2015 )

Please suggest!!

Re: Working NIC shows "UNKNOWN" in ILO!!

parnassus — Fri, 22 Jul 2016 08:31:10 GMT

If I were you I would seriously consider to upgrade your iLO4 2.30 Firmware to latest 2.40 release and see if the NIC(s) reporting fixes.

Re: Working NIC shows "UNKNOWN" in ILO!!

grinningdevil — Fri, 22 Jul 2016 08:44:51 GMT

Oh yes, I am thinking of following these steps in sequence -

1. Upgrade/Reinstall the following -

(Read it in one of the forums that this has fixed it for him )

HPE ProLiant Agentless Management Service for Windows X64 (American, International)

http://h20564.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7271242&swItemId=MTX_47c59ba740eb4eb2aee3538e25&swEnvOid=4064

2. Second step that can be tried if above doesn’t work is to upgrade ILO Firmware from 2.30 to 2.40

3. Finally, you can suggest upgrading the SPP of the server depending on the OS compatibility. For Gen9, following is the latest SPP available –

2016.04.0

Anything else I can try ?!!

Re: Working NIC shows "UNKNOWN" in ILO!!

parnassus — Fri, 22 Jul 2016 09:44:45 GMT

I'll consider the iLO4 update the very first step do to since the latest 2.40 version fixed some issues NIC(s)-related (read the relevant Release Notes).

Re: Working NIC shows "UNKNOWN" in ILO!!

Oscar A. Perez — Tue, 26 Jul 2016 14:03:02 GMT

The solution is shown as a warning on the same screenshot you've posted. Load the Agentless Management Service.

Re: Working NIC shows "UNKNOWN" in ILO!!

Amit_naive — Tue, 04 Sep 2018 10:06:16 GMT

Hi, currently, i am facing the same issue. any suggestions? i tried installing the agentless mgt service, it started showing the ports but later when i rebooted the server the AMS gone and port status went unknown once again. i did upgrade the firmware! how did you solve this or was it never resolved?

Re: Working NIC shows "UNKNOWN" in ILO!!

Torsten. — Tue, 04 Sep 2018 13:09:01 GMT

>> i did upgrade the firmware!

What version?

Re: Working NIC shows "UNKNOWN" in ILO!!

Jimmy Vance — Wed, 05 Sep 2018 02:47:03 GMT

@Amit_naive wrote:
Hi, currently, i am facing the same issue. any suggestions? i tried installing the agentless mgt service, it started showing the ports but later when i rebooted the server the AMS gone and port status went unknown once again. i did upgrade the firmware! how did you solve this or was it never resolved?

What do you mean AMS gone? did the service not restart after the reboot? Is there anything in the OS logs with error information with AMS?

Re: Working NIC shows "UNKNOWN" in ILO!!

MNKPR — Fri, 22 Feb 2019 00:57:39 GMT

We have an issue with 12 HP G9 Proliant servers with HPILO - 4

All 12 servers with same versions for firmware,drivers, etc. SPP runnig with SUSE LINUX 12 SP2.

all servers have the same configuration.

HP-AMS is not installed in any of the 12 servers.

Each server has two NIC Cards

- Ethernet 1Gb 4-port 331i Adapter

- Ethernet 1Gb 4-port 366T Adapter

All servers (even without HP-AMS) show the status of the ports in HP-ILO for the NIC card Ethernet 1Gb 4-port 331i Adapter

Only 2 out of 12 servers show the status for both cards Ethernet 1Gb 4-port 331i Adapter and Ethernet 1Gb 4-port 366T Adapter (without HP-AMS)

All servers have the latest SPP loaded, same firmware same card, same network configuration.

Why only two servers show status for all cards and the other 10 do not show the staust only the MAC Adress no status for Ethernet 1Gb 4-port 366T Adapter?

We do not what we should do?

Re: Working NIC shows "UNKNOWN" in ILO!!

Mahdian — Mon, 06 Jan 2025 15:09:24 GMT

I faced to same issues on G9 and G10, HP has no Idea to solve it!

I upgraded the network cards firmwares, ILO firmwares, BIOS Fimwares.

but it didnt solve the issue,

i have 331T, qw972a, 562sfp which shown "unknow" in ILO even after i connected a network cable !

Re: Working NIC shows "UNKNOWN" in ILO!!

Sunitha_Mod — Thu, 09 Jan 2025 11:21:52 GMT

Hello @Mahdian,

Thank you for writing to us.

You might want to consider creating a new topic by utilizing the "New Discussion" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.

Re: Working NIC shows "UNKNOWN" in ILO!!

Digging1212 — Sun, 09 Mar 2025 02:27:45 GMT

Were you able to resolve this ? We are having the same issue