topic Re: DL380 Gen9 win server 2008 R2 Stuck shutdown screem in ProLiant Servers (ML,DL,SL)

DL380 Gen9 win server 2008 R2 Stuck shutdown screen

muhammad_jamal — Wed, 17 Aug 2016 08:53:12 GMT

I am Muhammad I just bought new server DL380 Gen9 already windows server 2012 (no licensed) installed, worked well. After installed win server 2008 R2 licensed it restarts normally, but while I shut down, the screen stay in stuck shutdown and health led of the server red blinking. The server stay, nothing changes the only way I have to press power button for a few seconds. Please tell me a solution

Thanks

Re: DL380 Gen9 win server 2008 R2 Stuck shutdown screem

Torsten. — Tue, 16 Aug 2016 18:19:59 GMT

Try install patch cp027854.exe.

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_1786e42281714355bf56d35961

Re: DL380 Gen9 win server 2008 R2 Stuck shutdown screen

muhammad_jamal — Wed, 17 Aug 2016 08:53:33 GMT

Hi Torsten

Thanks the problem is fixed by your advisement. but for other customers the computer at this time (shutting down screen) shows "pci bus error (slot 0 bus 0 device 0 function 0)" in iLO which opened by a browser.

Best Regards

Thanks

Muhammad

Re: DL380 Gen9 win server 2008 R2 Stuck shutdown screem

Torsten. — Wed, 17 Aug 2016 06:20:46 GMT

This is probably the effect of the "blue screen" prior to this patch. Once patched it should no longer happen.