topic Re: DL380G5 unexpected shutdowns on a daily basis in ProLiant Servers (ML,DL,SL)

DL380G5 unexpected shutdowns on a daily basis

Jonashdez — Fri, 05 May 2017 18:38:23 GMT

My Server start unexpected shutdowns on a daily basis

I already update windows and sql server with the latest updated suggested.

here is my server information.

OS Name Microsoft Windows Server 2012 R2 Standard
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DELPHI-SRV
System Manufacturer HP
System Model ProLiant DL380 G5
System Type x64-based PC
System SKU 391835-B21
Processor Intel(R) Xeon(R) CPU E5440 @ 2.83GHz, 2833 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date HP P56, 8/16/2015
SMBIOS Version 2.4
Embedded Controller Version 255.255
BIOS Mode Legacy
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Not Available
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name Not Available
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.44 GB
Total Virtual Memory 8.75 GB
Available Virtual Memory 6.75 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Re: DL380G5 unexpected shutdowns on a daily basis

Jonashdez — Fri, 05 May 2017 19:54:40 GMT

Any idea about what could be causing the problem?

Re: DL380G5 unexpected shutdowns on a daily basis

Jimmy Vance — Fri, 05 May 2017 20:25:35 GMT

What information is in the server IML and iLO logs? Have you looked at the logs in Windows?

Re: DL380G5 unexpected shutdowns on a daily basis

Jonashdez — Fri, 05 May 2017 21:00:08 GMT

Yes I see windows log but it just says:

41 Critical Microsoft-Windows-Kernel-Power System 5/5/2017 9:11:56 AM

how I can get the IML and ILO logs?

Re: DL380G5 unexpected shutdowns on a daily basis

Jonashdez — Mon, 22 May 2017 13:08:13 GMT

LOGS does not have any error. I load the DVD drivers and it update several firmwares after that the shutdown are less frequently but still shut downs one every other day.

Any ideas about this?

Re: DL380G5 unexpected shutdowns on a daily basis

Andrew_Haak — Mon, 22 May 2017 13:24:37 GMT

For ILO you can euthger log in to the ILO and look for IML logging or if installed on the OS you can open the tool Integrated Management Log Viewer. This tool can also be installed if not yet available.

Re: DL380G5 unexpected shutdowns on a daily basis

Jimmy Vance — Mon, 22 May 2017 13:34:15 GMT

@Jonashdez wrote:
LOGS does not have any error. I load the DVD drivers and it update several firmwares after that the shutdown are less frequently but still shut downs one every other day.
Any ideas about this?

What information is shown in the IML and iLO logs?

Re: DL380G5 unexpected shutdowns on a daily basis

Jonashdez — Fri, 30 Jun 2017 14:02:05 GMT

There is no errors at the log files what else can I do?

I already increase the memory from 4 to 12

Update all hardware firmwares

Update all OS drrivers

replace both power suppliers

Reinstall Windows OS

Change Memory configurations.

Also when the euquipment goes down. it automtically does not turn on. Even when check in the BIOS that had been setup to auto turn on if detect power.