topic Re: Where to find System software for DL360 G4p in ProLiant Servers (ML,DL,SL)

Where to find System software for DL360 G4p

w8dzn — Sat, 09 Dec 2017 04:17:43 GMT

I have a DL360 G4p that needed the system board replaced. I do not have any of the disks that came with the system. I used the original processor over again. It is a single Xeon 3.4GHz, 2MB Cache L2 processor. I am receiving “Unsupported Processor Detected. System will only boot ROMPAQ Utility. I cannot get to the BIOS Setup no matter what I try. Finding any support software is very poor at best. I got sent to a non-English site and if I try to download what I thought was the file I needed. I could not because I need a contract to access the file. I am hoping someone could guide me through my issue.

Thank you,
Ken.

Re: Where to find System software for DL360 G4p

Suman_1978 — Mon, 11 Dec 2017 04:15:26 GMT

Hello,

You can find the drivers/firmware and diagnostic utility here.

But you will not be able to download BIOS and certain Firmware if the server is out of warranty.

Thank You!
I am a HPE employee.

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Re: Where to find System software for DL360 G4p

Jimmy Vance — Mon, 11 Dec 2017 16:57:55 GMT

Last version of SmartStart that fully supported the DL360 G4

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_9e450181bb8e450c868478de02

THis is the latest freely available ROM update I could find

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=433767&swItemId=MTX_4ceef76950824f70a762ae5e1c&swEnvOid=4184#tab-history

Re: Where to find System software for DL360 G4p

w8dzn — Tue, 12 Dec 2017 15:56:31 GMT

Thank you for the reply. Since the system will not boot and requires the firmware COMPAQ software, I guess I have no choice but to scrap the server out. It is such a waste of money trying to repair this unit. The money, had I known about HP's restricting software to the poor hobbyist end user, I would have purchased a different manufacture's product. It was a very poor decision on HP's part to restrict access to the software needed for a product they had sold. Especially a product long out of warranty. Yet being a hobbyist, I have over the years purchased a lot of new HP products. Sadly, from this day forward my eyes have been opened and never again will I even look at HP products. I still have a DL360 G4 in service and I am now looking at scrapping and replacing it ASAP because of HP’s policies. Even a common hobbyist cannot not afford to take terrible chances for the future.

Respectfully yours,
Ken, W8DZN