topic Re: Warranty lookup site and Product Number in HPE ProLiant Servers (ML,DL,SL)

Warranty lookup site and Product Number

Kyle Sprysa — Tue, 27 Aug 2024 06:11:51 GMT

I'm performing a Warranty assessment on my company servers and can't find certain product number to enter with the serial number to check warranty status:

The site I'm using is below:

~~http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?country=CA&prodSeriesId=366505&prodTypeId=329290~~

The product numbers I'm searching for are
Compaq Proliant 6000
Compaq ML 570
Compaq and HP DL 380
Proliant 1600R
Proliant 1850R
HP DL 580
Compaq 5500

I know some of these server are well passed their warranty date but I still need to make a case for the warranty end date.

Thanks in advance,
Kyle

[Moderator edit: Removed the broken link.]

Re: Warranty lookup site and Product Number

Chris Saindon — Thu, 23 Mar 2006 11:40:53 GMT

Hi Kyle,

It can be difficult to find the porduct number sometimes without a reciept or anything like that.

The best thing I would suggest to do is this:

Put the serial numbers in an email, call HP and open a case. Then send the email to support@atl.hp.com with the case number in the subject line.

Ask the agent to check those and they are very easy to get and should take less than about 5 mins.

If you also prefer, post them in the forums if you're comfortable with that, and I'll check them for you and post back.

Thanks
Chris

Re: Warranty lookup site and Product Number

Steven Clementi — Tue, 27 Aug 2024 06:09:38 GMT

Kyle:

You should take a look through the HP Product Bulliten. You should be able to find the product numbers for all those devices.

" ~~http://h18004.www1.hp.com/products/quickspecs/ProductBulletin.html~~ "

and

" ~~http://h18004.www1.hp.com/products/quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html~~ "

Quickspecs for Proliant 6000 - " ~~http://h18004.www1.hp.com/products/quickspecs/north_america_10-1999/10046_na.PDF~~ "

5500 (PII based) - " ~~http://h18004.www1.hp.com/products/quickspecs/north_america_10-1999/10044_na.PDF~~ "

PIII based - " ~~http://h18004.www1.hp.com/products/quickspecs/north_america_10-1999/10279_na.PDF~~"

Found those three in October of 1999.

Steven

[Moderator edit: Removed the broken links. Please refer to https://support.hpe.com/]

Re: Warranty lookup site and Product Number

Prashant (I am Back) — Tue, 27 Aug 2024 06:10:43 GMT

Hi,

Even steven is right :
or else
~~http://www2.itrc.hp.com/service/ewarranty/warrantyInput.do~~

Product no is needed only when - for serial numbers that are 10 characters long

Most of them will be out of warrenty

Prashant S.

[Moderator edit: The above link is no longer valid.]

Re: Warranty lookup site and Product Number

Brian_Murdoch — Tue, 27 Aug 2024 06:13:06 GMT

Kyle,

These G1 systems will have a 12 digit serial number. You can enter a Compaq 12 digit serial number at your original warranty page without requiring a product code. You can then see the product code from the results.

~~http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?country=CA&prodSeriesId=366505&prodTypeId=329290~~

I have just entered the serial number for my Proliant 1600 and it gives me the details OK without needing a product code.

I hope this helps.

Brian

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

Re: Warranty lookup site and Product Number

Prashant (I am Back) — Tue, 27 Aug 2024 06:14:00 GMT

yes

look at this on site
Product number:**

**The product number is required for HP and Compaq products with 10-character serial numbers.
~~http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?country=CA&prodSeriesId=366505&prodTypeId=329290~~

Prashant S.

[Moderator edit: Removed the broken link.]

Re: Warranty lookup site and Product Number

ADO_11 — Tue, 27 Aug 2024 06:18:08 GMT

Hello all,

Just want to update, you can check the awarranty of the server in the below link:-

https://support.hpe.com/hpesc/public/home

[Moderator edit: Updated the link.]

Re: Warranty lookup site and Product Number

ADO_11 — Tue, 02 Jan 2018 21:56:48 GMT

Hello Prashant,

URL given by you is not working.

Hello all,

Please try using mine once and let me know if you face any difficulty.

Re: Warranty lookup site and Product Number

Jimmy Vance — Tue, 02 Jan 2018 22:21:02 GMT

All of the previous URL's posted in this thread are no longer functional as they refer to an HP Inc tool that does not cover servers.

The current URL for HPE server warranty lookup is https://support.hpe.com/hpsc/wc/public/home

Re: Warranty lookup site and Product Number

ADO_11 — Tue, 02 Jan 2018 22:45:39 GMT

Its same as i gave earlier. Cheers bro we are on same page.(y)

Re: Warranty lookup site and Product Number

Jimmy Vance — Thu, 04 Jan 2018 05:25:49 GMT

@ADO_11 wrote:
Its same as i gave earlier. Cheers bro we are on same page.(y)

Actually it isn't, the site you provided is for hp.com, the site I provided is for hpe.com, different companies that support different products.
HP - Desktops, Laptops, Printers, etc , consumer and buisness products
HPE - Servers, Storage, Networking, Enterprise products

Your URL
https://support.hp.com/au-en/checkwarranty/multipleproducts.

My URL
https://support.hpe.com/hpsc/wc/public/home