topic Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8 in ProLiant Servers (ML,DL,SL)

Help Me to solve Problem of installing windows Server 2012 R2 in HPE Server Proliant DL380p G8

nahed — Wed, 21 Feb 2018 11:27:59 GMT

Hi,

I have HP Proliant server DL380P G8 but when I try to install windows server from IP 1.7 after restart the server and loading the windows Setup is starting I get error message ("Windows Setup incountered an internal Error while loading or searching for an unattend answer file.

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

denis_b — Wed, 31 Jan 2018 07:58:38 GMT

@nahedDid you try another installation DVD? Seems there's some problem with current one.

As alternative way - you can try to install WS 2k8 directly to server using driver for RAID controller.

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

Vador — Wed, 31 Jan 2018 07:59:01 GMT

This could be a possible issue with the OS image too. Can you try a manual OS install, i.e. without IP, and check? If the same issue persists, try a different OS Image OR download a fresh image and test it out.

Regards,

Vador

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 08:45:50 GMT

thank U @denis_b for your Reply, I try to install diferent version of Windws server 2012 R2 And 2008 R2 from DVD and Also from USB but same Error I get every time, also I try to install Windows Direct without IP the I get another Error Mesage (" Windowes cannot be installed to this disk. this computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.").

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 08:52:38 GMT

thank u @Vador for your reply but I try to install without IP it give me Error (" Windowes cannot be installed to this disk. this computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.").

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

Vador — Wed, 31 Jan 2018 08:55:16 GMT

What is the model of the controller being used on this server?

Regards,

Vador

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

denis_b — Wed, 31 Jan 2018 08:55:24 GMT

@nahedCan you please collect AHS log and attach to reply

Manul is here http://h17007.www1.hpe.com/docs/iss/DL360pGen8/tsg/advanced/Content/151471.htm

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 08:59:25 GMT

the controller Model : HP smart array 420i

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 09:14:31 GMT

@denis_b the AHS log in sendspace uploding use the follow link to download :- https://www.sendspace.com/file/zqtfg7

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

denis_b — Wed, 31 Jan 2018 09:32:07 GMT

@nahedI don't see any HW issue with this server. It looks operational. Maybe there's some components FW incompatibility, because FW level is very different for components.

I'd recommend to update server using SPP Gen8.1, but you should have valid support to download it.

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 09:37:35 GMT

@denis_bI dont have a valid support . is ther another way to fix this issue.

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

denis_b — Wed, 31 Jan 2018 10:25:40 GMT

@nahedReally not sure. Installation should work. Do you have some other HPE server with active support?

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 10:36:11 GMT

@denis_bno. the support of this server expire one year ago

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

DeepaD — Wed, 31 Jan 2018 10:45:31 GMT

Windows Server 2012 R2 is very much supported on HP Server Proliant DL380p G8. The error you encounter is due to the issue with the OS image. Try to use another ISO image to isolate the issue.

If the issue persists with another image, then try with manual or PXE installation.

Before you proceed with OS installation, please confirm if the RAID has been configured, then proceed.

Hope this Helps !

I am an HPE Employee

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 10:51:24 GMT

Hi @DeepaD I try to install Windows server 2012 R2 also Windows server 2008 R2 And windows server 2016 all I face the same problem & I try to install manual without IP but I get error ("Windowes cannot be installed to this disk. this computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.").

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 11:02:42 GMT

in starting up of the server ther are message come in the last of the screen :-

Bios Adapter 0 disabled

Bios Adapter 1 disabled

Rom BIOS not installed

this message normal or maybe this is make the problem of installation.

see the screenshot in attach pic.

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

denis_b — Wed, 31 Jan 2018 11:25:11 GMT

It's BIOS of FC adapter, but not server. My recommendation regarding updates are still valid :(

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

DeepaD — Wed, 31 Jan 2018 11:28:16 GMT

Hi,

Is there a Fibre card installed. If so, please remove the card and try installing the operating system.

Also confirm the boot order & Raid is configured.

Hope this Helps !

I am an HPE Employee

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

nahed — Wed, 31 Jan 2018 11:31:59 GMT

@denis_bfor the SPP update can I buy license because the support contract expire since a year ago

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

denis_b — Wed, 31 Jan 2018 11:34:24 GMT

@nahedthere's no licenses for downloading some SW. It's required to have valid contract. Normally it's minimum 1 year, but you can ask local sales for 1 month contract. Sometimes it's possible.