topic Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK in ProLiant Servers (ML,DL,SL)

DL380G9 shutdown error = NMI: Channel Check / IOCHK

giordanengo — Wed, 20 Jan 2016 10:18:13 GMT

Product Name: : HP PROLIANT DL380 G9 SERVER

Operating System: Microsoft Windows Server 2008 R2 SP1

Dear all,

Each time i "Shutdown" from windows session , after the shutdown message, a front face LED turn into red and blue screen displays:

*** Hardware malfunction
Call your harware vendor for support
NMI: Channel Check / IOCHK
*** The system has halted ***

Windows seems to be terminated correctly because at the following reboot no error or warning message appears.

Note : If select Windows "Restart" does not give the error.

Do HP engineers or anybody have experience on this trouble ?

Thanks to all

David

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

Torsten. — Wed, 20 Jan 2016 13:07:40 GMT

Make sure BIOS is version 1.52

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7271242&swItemId=MTX_d6c8da4d704e42eeb03a8e4958&swEnvOid=4064

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

Torsten. — Thu, 21 Jan 2016 14:38:41 GMT

Here is the solution:

Install this fix and your problem is solved.

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_1786e42281714355bf56d35961#tab1

This component installs a Registry change to fix a fatal Non-Maskable Interrupt (NMI) during shutdown and power-off of systems supporting the Intel C220 and C610 Series Platform Controller Hub SATA controllers in AHCI mode.

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

Torsten. — Thu, 21 Jan 2016 14:47:09 GMT

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

ASergey — Fri, 29 Sep 2017 07:55:35 GMT

Thanks a lot.

this helped me.

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

moidin — Tue, 27 Feb 2018 10:43:37 GMT

I am also facing same isues, i alreay installed above "cp027854.exe" patch but the issues is same.

Please help me.