topic Re: How to update Smart Storage Battery firmware in ProLiant Servers (ML,DL,SL)

How to update Smart Storage Battery firmware

TOILE — Wed, 07 Mar 2018 03:33:46 GMT

Hello,

I have 2 DL 380 Gen9 with the same ILo Firmware. However the Smart storage battery firmware are not the same(1.1 and 2.1) so one of my server have Smart Storage battery 1 Status FAILED.

How can i update the firmware ?

thanks

Re: How to update Smart Storage Battery firmware

krasinka1409 — Wed, 07 Mar 2018 09:52:34 GMT

Hello,

the battery FW cannot be updated. You may try updating the controller FW, but most probably the battery needs to be replaced.

Re: How to update Smart Storage Battery firmware

TOILE — Wed, 07 Mar 2018 11:46:55 GMT

Thank you,
However i have read on hpe guide and see that the firmware may cause this problem.
Di you know why the firmware is not the same?

Re: How to update Smart Storage Battery firmware

FabioC1 — Wed, 07 Mar 2018 13:51:07 GMT

Hi TOILE you can´t upgrade the fimware.

You need to raplace the battery:.

Show this.Doc.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04683583

Re: How to update Smart Storage Battery firmware

Mike Texter — Tue, 29 Mar 2022 13:27:27 GMT

Sorry to necro this thread, but I'm running across the same thing, and the linked document doesn't provide much insight into the issue. That's only suggesting that a discharged battery will show failed. Mine seems to be the opposite. No problem reported initially, but after leaving the servers on for a couple of days, it shows failed.

OP asked why the firmware was different, is it simply due to the different spare number?

I have a pair of DL380 Gen9 here with the same issue. One reporting firmware 2.1 is failed (871264-001), one reporting 1.1 is good (815983-001). Same part numbers are on the battery itself, but different spare numbers reported through iLO. I read somewhere else that the preferred spare number for Gen9 servers is 815983-001, so that checks out with the one that is working. Are there any other platforms affected by this? if 871264-001 are truly useless in Gen9 servers, what are they good in?

One last (important) question, all of these batteries I have show 878463-001 on the label, but in the system they're showing as different spare numbers. Is there a reliable way to tell them apart based on just a physical inspection? Will post again if I come up with something myself.

Re: How to update Smart Storage Battery firmware

Torsten. — Tue, 29 Mar 2022 14:12:46 GMT

Rule of thumb - older models that may fail have a green color, newer models have a blue color.

A common part# for the new model is 878643-001 , but they may vary due to different cable lenght etc.

See

https://support.hpe.com/hpesc/public/docDisplay?docId=a00040078en_us&docLocale=en_US

Re: How to update Smart Storage Battery firmware

Mike Texter — Tue, 29 Mar 2022 21:02:24 GMT

I did learn something about my specific situation, we ran across some re-celled battery modules, which were obviously re-soldered with new cells, then slapped into whichever shell they happened to have lying around, hence our part number mismatch, I assume anyway. Thanks!

Re: How to update Smart Storage Battery firmware

TT28-Msan — Thu, 09 Jun 2022 17:37:56 GMT

If there is no how to update why ilo of both blades shows tha same part number(815984-001) but diferent firmwares version?
bad one is at 1.2
good one is at 1.3

and yes, i already updated both controllers to 7.00 firmware and i've done it the same way on both blades

Re: How to update Smart Storage Battery firmware

TT28-Msan — Thu, 09 Jun 2022 18:09:05 GMT

just discovered that the are not equals... there some diferences
the good one has a discret square drawing and when u pull it out of the support his tag under it is gray

the bad one has no square drawing and under it is black