topic Re: DL380 G5 smart array E200 problem in ProLiant Servers (ML,DL,SL)

DL380 G5 smart array E200 problem

mohamed2000 — Wed, 14 Mar 2018 11:03:14 GMT

hello

we have dl380 G5 smart array E200 after change hard drive 72G to 300G after rebooting the servre smart array give error 1783-slot 3 drive array controller failure and take many times restart to avoid this problem

thanks

Re: DL380 G5 smart array E200 problem

FabioC1 — Wed, 14 Mar 2018 13:19:22 GMT

mohamed2000 In the past This error was solutioned with reinsert the E200 card.

Do you can use the service manual to opem the equipment and remove clean slot and reinsert de E200 Card

Service manual of DL380 G5

https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=1121516&docLocale=en_US&docId=emr_na-c00710359

Re: DL380 G5 smart array E200 problem

mohamed2000 — Thu, 15 Mar 2018 06:22:53 GMT

thanks FabioC1 I will try this solution, but i think this problem appeared after change hard drive 72G(DG072ABAB3) to 300G(EG0300FBVFL)

Re: DL380 G5 smart array E200 problem

mohamed2000 — Sun, 18 Mar 2018 07:27:12 GMT

FabioC1 The problem still exists after clean the e200 slot but if backed to old harddisk (72 G) the the problem disappear and the system open

Re: DL380 G5 smart array E200 problem

Fritsch James — Mon, 19 Mar 2018 17:20:50 GMT

Hi mohamed,

looking at your screenshot tells me that you are running an ILo2 version 1.60 - this is really old fimrware. I guess the firmware of your E200 controller is also pretty old? You should try updating your server to the latest firmware available and then try again with your 300G disks (also the disk firmware may need an update).

Do you have a cache module and battery installed? If so you should make sure that the battery is ok