topic Re: iLO License missing for new DL380-G9 in ProLiant Servers (ML,DL,SL)

iLO License missing for new DL380-G9

SidAhmed — Thu, 17 May 2018 14:54:49 GMT

We have purshased new HP DL380 G9 (DL380 GEN9 1XE5-2640V3 64GB 4X300GB), but when starting installtion we discover that iLO license is missing.

is the iLO license should be integrated in serever fro factory?

how can we get the needed license.

Sid Ahmed

Re: iLO License missing for new DL380-G9

krasinka1409 — Thu, 17 May 2018 16:55:52 GMT

Hello,

the iLO "standart" only is factory integrated. Every additional license must be purchased separately. You may check the different options here:

https://support.hpe.com/hpsc/doc/public/display?docId=c04951959

Re: iLO License missing for new DL380-G9

SidAhmed — Fri, 18 May 2018 10:11:39 GMT

Hello,

Thanks for your feeback, So at least we should have standard iLO license, but we face below error during installation phase.

Re: iLO License missing for new DL380-G9

Jimmy Vance — Fri, 18 May 2018 10:44:40 GMT

The Remote Console feature requres an iLO Advanced License. More iLO information can be foind here, https://www.hpe.com/us/en/servers/integrated-lights-out-ilo.html investigate the trial option

Re: iLO License missing for new DL380-G9

SidAhmed — Wed, 23 May 2018 14:08:50 GMT

Dears,

afetr check the server code of what has been purshased, we can see the presence of iLO Adv license, however we can't found it in the serevr package.

Ther server codes short description is: DL380 GEN9 1XE5-2640V3 64GB 4X300GB

Ther server codes long description is:

DL380 Gen9 1xE5-2640v3 64GB RAM (8x8) 4x300GB 12G SAS 10K Disks- 1Gb 4P 331FLR Ethernet Adptr- Redundant 500W- 2U BB Rail Kit - Rear Serial cable - Sys Insight Display Kit-P440ar-2G Controller-iLO Adv SW

Pelase, how can we receover the purchased license that should be delivered with server?

ahmed

Re: iLO License missing for new DL380-G9

Jimmy Vance — Wed, 23 May 2018 17:25:51 GMT

What is the SKU number? I can't recall ever seeing a standard SKU ship with iLO advanced. If it shipped with the license package, it should have been in an envelope with the documentation. was it purchased direct, or through a reseller?

Re: iLO License missing for new DL380-G9

SidAhmed — Thu, 24 May 2018 12:43:43 GMT

Hi,

The AMK code is 5000299

The server part number : 776318-B21

Re: iLO License missing for new DL380-G9

Jimmy Vance — Thu, 24 May 2018 12:41:24 GMT

This is a CTO server and could be ordered with the advanced pack license.. Please contact HPE support if you cannot locate the license information in your documentation.

I also suggest to edit your post and remove the serial number information

Re: iLO License missing for new DL380-G9

krasinka1409 — Fri, 25 May 2018 05:52:41 GMT

You may conatct the licensing support team and they will provide you with your key:

http://enterpriselicense.hpe.com/public/contact