topic Re: Incorrect information from Smart Storage Administrator in ProLiant Servers (ML,DL,SL)

Incorrect information from Smart Storage Administrator

DC-HK — Mon, 28 May 2018 02:50:51 GMT

System Configuration:

Proliant ML350 Gen10 (System ROM U41 v1.36 2018 Feb 14)
Smart Array P816i-a (firmware version 1.34)
HDD: 8TB SAS
Drive Box: LFF hot plug SAS

Symtoms:
Drive Box number of HDD was found incorrectly shown in SSA as shown in attached screenshot.

Re: Incorrect information from Smart Storage Administrator

Suman_1978 — Tue, 29 May 2018 09:27:19 GMT

Hi,

Double check the cabling, refer to Maintenance and Service Guide, page#129 onwards.

Also do check the hard drive model number if there is any firmware update available which may fix the issue.

Thank You!
I am a HPE employee
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Re: Incorrect information from Smart Storage Administrator

DC-HK — Wed, 30 May 2018 05:02:18 GMT

HPE Engineer had visited 5 times already for firmware / software / hardware checking and replacing backplane of the HDD box. No more firmware update is required as reported by SPP 2018.03

It seems that critical patches are required for Gen10 machine.