topic DL180 G6, Smart Array P212, problem with battarey in ProLiant Servers (ML,DL,SL)

DL180 G6, Smart Array P212, problem with battarey

marya_admins — Tue, 31 Jul 2018 07:54:35 GMT

hi
i have been replace the battery in Smart Array P212 on DL180 G6 with part number 460499-001 spares number 462976-001
after server rebooting i get this message on screen: 1748-Slot 1 Drive Array - Unsupported Array Accelerator Battery Attached - Please install battery pack(s) with the correct part number. Array Accelerator is disabled.
In ACU i see this message: The cache for Smart Array P212 in Slot 1 is disabled because one or more attached batteries are not supported by the currently running firmware.
this problem exist on firmware versions 6.40 and 6.64
can you help me?
thanks in advanced

Re: DL180 G6, Smart Array P212, problem with battarey

marya_admins — Fri, 17 Aug 2018 13:12:05 GMT

can anyone help me? please

Re: DL180 G6, Smart Array P212, problem with battarey

FabioC1 — Sat, 18 Aug 2018 12:37:08 GMT

marya_admins In battery is there some lable with this spare 462976-001 ?

ttp://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=462976-001

Because there is others battery similar but used in others smart arrays

Look this => http://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=398648-001

Used only P400i/p400

try update the firmware first for last version 6.64

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3885794&swItemId=MTX_993349aa061b4897b5ae4d212e&swEnvOid=4184#tab4

Re: DL180 G6, Smart Array P212, problem with battarey

marya_admins — Fri, 31 Aug 2018 13:28:01 GMT

FabioC1
yes, there is lable with spare 462976-001 on the battery. the battery is exactly on photo:
http://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=462976-001
current firmware is 6.64
any ideas?

Re: DL180 G6, Smart Array P212, problem with battarey

marya_admins — Thu, 06 Sep 2018 06:53:29 GMT

because of this i get error in SSA:
351 Smart Array P212 in Slot 1 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not allowed. Please replace the cache to be able to continue to configure this controller.
can anyone help me?