topic Re: Adding a BBWC cache module & battery to a P410 Array Controller in ProLiant Servers (ML,DL,SL)

Adding a BBWC cache module & battery to a P410 Array Controller

Ross1 — Wed, 01 Aug 2018 07:02:04 GMT

Hello,

We've tried to add a cache module & battery to our P410 array controller on our ML330 server, but the server now fails to boot. This is what we did:

Shutdown the server and unplugged the power cord.
Plugged the battery into the cache module
Inserted the cache module into the array controller
Switched the server on

I have attached a picture of the error message we got. It seems like we should update the firmware to fix this issue? If so, can anyone provide a link to the correct download?

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Robertomcat — Wed, 01 Aug 2018 09:12:02 GMT

Hello! Here you have the two links, for Windows and Linux.

Firmware windows: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_d8c54fe214684cf0b6e68f8f44

Firmware linux: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_5e52f965d84f41c2bb65d33b58

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Ross1 — Wed, 01 Aug 2018 13:29:48 GMT

Thank you for your help.

Once we have installed the firmware, is it a case of shutting down the server, plugging the module in and then booting the server back up? Does the controller then need to be reconfigured or will it detect the drives as normal?

Re: Adding a BBWC cache module & battery to a P410 Array Controller

FabioC1 — Wed, 01 Aug 2018 13:45:15 GMT

The information 1785, only inform that don't have raid configurate for this smart array P410

Can you use press - F8 to configure Raid or use Smart Start CD.

Normally this is used for new configuration,

If you have SO or Data, in this HD, connected to P410 without RAID.

When you create a new array the HD will be formated and the data will be clear.

One more information, the battery needs 72hours to full charge

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Ross1 — Wed, 01 Aug 2018 13:48:34 GMT

We have RAID configured and we want to add a cache module to expand our array.

We did press F8 but we didn't want to format the drives.

Is it just a simple firmware upgrade that's required?

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Jimmy Vance — Wed, 01 Aug 2018 15:43:57 GMT

@Ross1 wrote:
Hello,
We've tried to add a cache module & battery to our P410 array controller on our ML330 server, but the server now fails to boot. This is what we did:
Shutdown the server and unplugged the power cord.
Plugged the battery into the cache module
Inserted the cache module into the array controller
Switched the server on
I have attached a picture of the error message we got. It seems like we should update the firmware to fix this issue? If so, can anyone provide a link to the correct download?

If you remove the cache module, does the controller then recognize the array(s)?

The Array information is stored on the drives. I have seen this message when drives are moved to a controller with older firmware, and a firmware update on the controller is all that is required to resolve. I've never seen the message with just the additional of the cache module, but I guess there could be some type of firmware related information on the cache module itself that needs to be updated.

Re: Adding a BBWC cache module & battery to a P410 Array Controller

prewest — Wed, 01 Aug 2018 20:53:39 GMT

Upgrade the p410 firmware to the latest version, it should see the disks after the upgrade.

Just don`t ever format the "virtual drive".

Also, did you maybe switch the SAS cables after installing the memory?

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Ross1 — Thu, 02 Aug 2018 07:05:25 GMT

@Jimmy Vance wrote:
@Ross1 wrote:
Hello,
We've tried to add a cache module & battery to our P410 array controller on our ML330 server, but the server now fails to boot. This is what we did:
Shutdown the server and unplugged the power cord.
Plugged the battery into the cache module
Inserted the cache module into the array controller
Switched the server on
I have attached a picture of the error message we got. It seems like we should update the firmware to fix this issue? If so, can anyone provide a link to the correct download?
If you remove the cache module, does the controller then recognize the array(s)?

The Array information is stored on the drives. I have seen this message when drives are moved to a controller with older firmware, and a firmware update on the controller is all that is required to resolve. I've never seen the message with just the additional of the cache module, but I guess there could be some type of firmware related information on the cache module itself that needs to be updated.

Yes, the controller was there to start with. We have only added a cache module, the error goes away when we remove the module.

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Jimmy Vance — Thu, 02 Aug 2018 16:00:37 GMT

If everything works as expected with the module removed, I would try this.

First and foremost, make sure you have a valid data backup

Power off, unplug drives (not necessary to remove from drive bay, just unplug from backplane connector
Install cache module and upgrade controller firmware
Power off, plug drives back in and power back on.

All the array information is stored on each drive in the array. The newer controller firmware supports arrays created with older controller firmware.

I have seen this error, but only when moving drives from one machine to another, where the replacement system has older controller firmware. A firmware update resolves the issue

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Torsten. — Thu, 02 Aug 2018 16:20:49 GMT

Did you meanwhile update the firmware?

You have version 5.08 installed (from year 2011), current is 6.64.

There are some fixes and enhancements in the firmware, maybe 300 or more ... ;-)

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_8930c170429546cc9c670f8dcb#tab-history

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Ross1 — Fri, 03 Aug 2018 07:40:38 GMT

@Jimmy Vance wrote:
If everything works as expected with the module removed, I would try this.
First and foremost, make sure you have a valid data backup
Power off, unplug drives (not necessary to remove from drive bay, just unplug from backplane connector
Install cache module and upgrade controller firmware
Power off, plug drives back in and power back on.
All the array information is stored on each drive in the array. The newer controller firmware supports arrays created with older controller firmware.

I have seen this error, but only when moving drives from one machine to another, where the replacement system has older controller firmware. A firmware update resolves the issue

Thank you for that, but how can I update the firmware with the drives unplugged? I dont' have a seperate disk for the OS. Is there a bootable version of the firmware. I only have a .exe file.

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Torsten. — Fri, 03 Aug 2018 07:50:29 GMT

Do you have an OS running on this server?

No need to unplug the drives, just run the update utility followed by a reboot.