topic Re: DL360 Gen9 Server Platform Services Firmware requires update in ProLiant Servers (ML,DL,SL)

DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Tue, 08 May 2018 08:49:44 GMT

hi,

I have here a fresh updated DL360 Gen9 with this Firmware:

Firmware Name Firmware Version Location
HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.8.41 Embedded
iLO 2.55 Aug 16 2017 System Board
Intelligent Platform Abstraction Data 25.13 System Board
Intelligent Provisioning 2.70.75 System Board
Power Management Controller Firmware 1.0.9 System Board
Power Management Controller FW Bootloader 1.0 System Board
Redundant System ROM P89 v2.56 (01/22/2018) System Board
SAS Programmable Logic Device Version 0x02 System Board
Smart Array P440ar Controller 6.30 Embedded
System Programmable Logic Device Version 0x2C System Board
System ROM P89 v2.56 (01/22/2018) System Board

On Post and in the Integrated Managment Log I see every boot:

POST Error: 261-Server Platform Services Firmware requires update. Action: Please run the Server Platform Services Firmware Flash Component to update this firmware.

I can't find any newer Firmware for this box? All stuff is on fresh Firmware.

Re: DL360 Gen9 Server Platform Services Firmware requires update

Torsten. — Tue, 08 May 2018 11:36:14 GMT

There are multiple separate firmware downloads around the intel stuff (ME) available.

these are some files I have:

firmware-iegen10-0.1.4.4-1.1.x86_64.compsig
firmware-iegen10-0.1.4.4-1.1.x86_64.rpm
firmware-iegen10-0.1.5.2-1.1.x86_64.compsig
firmware-iegen10-0.1.5.2-1.1.x86_64.rpm
firmware-spsgen10-04.00.04.288-2.1.x86_64.compsig
firmware-spsgen10-04.00.04.288-2.1.x86_64.rpm
IEGen10_0.1.4.4.signed.bin
IEGen10_0.1.5.2.signed.bin
IEGen10_0.1.5.2B.signed.bin
INTEL-ME-Bug-steps.txt
recovery-set-update-100.74.iso
SPSGen10_04.00.04.288.signed.bin

Please go to ILO firmware overview page and take a screenshot.

Re: DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Tue, 08 May 2018 12:02:31 GMT

hi Torsten,

your files are all for gen10 only. Here we have an gen9 server.

Attached the screenshot you requested:

We have the ilo running on ipv6 only

Re: DL360 Gen9 Server Platform Services Firmware requires update

Torsten. — Tue, 08 May 2018 13:36:24 GMT

Sorry, yes this was Gen10.

How about this?

https://support.hpe.com/hpsc/doc/public/display?docId=c04849981

For Gen8 this error pointed to the power management controller firmware.

Re: DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Tue, 08 May 2018 22:41:02 GMT

hi,

I have tested the v4 updates on linux (rhel) and on windows ( 2016). They don't work.

The installers start and run endless ( stop them after a few hours). Seems that they are not working current firmware releases.

Re: DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Wed, 09 May 2018 10:37:31 GMT

On Linux and Windows looks like the same. This screenshot was taken 10 hours after starting the flash process:

Re: DL360 Gen9 Server Platform Services Firmware requires update

Torsten. — Wed, 09 May 2018 12:31:03 GMT

I don't know what the problem is, but maybe a needed component already came with an earlier BIOS for example but the system needs a complete power cycle (pull the plugs) to recognize it.

Did you try this already?

Re: DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Thu, 10 May 2018 15:36:45 GMT

hi,

what we did:

* powercycle

* switch from efi to legacy boot

* flash all components on linux and windows

no changes so far. What makes me wonder is:

[root@localhost old]# ./cpqsetup
Flash Engine Version: Linux-1.5.3-13

Name: Intel Xeon Processor Xeon E5-2600 V4 Software Upgrade Online Flash component for Linux - HPE ProLiant Gen9 servers
New Version: 3.1.3.021

Current Version:

The software is installed but is not up to date.

But It can't flash it. It starts and run endless on windows and linux. On efi and non efi. Looks for me that there is something wrong in the flash process.

Re: DL360 Gen9 Server Platform Services Firmware requires update

PatrickLong — Thu, 05 Jul 2018 20:24:48 GMT

Ruben -

Did you ever get a resolution to this? I am in the same situation; in my case a colleague upgraded the the original v3 processors that were ordered with the server to newer v4 and did NOT apply this update first, as the Advisory c04849981 specifies. I have not yet attempted to run the Windows version of the file linked in the Advisory and wondered if you found the answer to why it seemed to run endlessly?

Re: DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Fri, 06 Jul 2018 20:24:13 GMT

hi,

no sorry I found no solution for the problem. All my contacts at HPE had no idea whats going on here. The linux and the windows file shows the same endless running.

Re: DL360 Gen9 Server Platform Services Firmware requires update

Ruben_Herold — Wed, 11 Jul 2018 16:12:45 GMT

Short update. We updated the server with the spp2018.06 but nothing changed.

Re: DL360 Gen9 Server Platform Services Firmware requires update

ITConsultantBE — Sun, 05 Aug 2018 15:09:15 GMT

this is a known issue, opened a support ticket and it took one month to eventually find someone who knew the answer !

in short you must DOWNGRADE the bios to version 2.42 to be able to successfuly update the SPS firmware.

otherwise , as others described, it runs in a loop and never completes.

you can upgrade back to the latest bios version once the firmware update is finished