topic Re: kmod-hpsa can not be installed in ProLiant Servers (ML,DL,SL)

kmod-hpsa can not be installed

Sandros — Wed, 12 Sep 2018 18:12:44 GMT

Hi,

I wanted to install kmod-hpsa on CloudLinux (CentOS 7.2/RHEL7), because it is needed for hp-snmp-agents to work. ((check_ilo2): Error Code (1) "CPQCIDRV driver is not loaded.")

The server is a ML310e Gen 8

This is what I got: Error:

Package: kmod-hpsa-3.4.20-136.rhel7u5.x86_64 (HP-spp)
Requires: kernel(__x86_indirect_thunk_rax) = 0x2ea2c95c
You could try using --skip-broken to work around the problem
You could try running: rpm -Va --nofiles --nodigest
~# uname -r
3.10.0-714.10.2.lve1.5.17.1.el7.x86_64

Please, send me suggestions how to solve this.

Re: kmod-hpsa can not be installed

Jimmy Vance — Wed, 19 Sep 2018 16:58:35 GMT

This file is for a system running 7.x update 5 which uses kernel 3.10.0-862.el7.x86_64

the snmp agents should work with the hpsa driver included with the kernel you are running. What error are you getting from the snmp agents that prompted you to this upgrade path?

What disk controller are you using? The standard shipping controller Dynamic Smart Array B120i Controller does not use this driver. Does this system contain an optional Smart Array controller?

Re: kmod-hpsa can not be installed

Sandros — Wed, 19 Sep 2018 17:14:56 GMT

Hello,

The raid controller is a P222. I can use hpacucli to get information about the controller and drives.

The system frequently becomes slow. CPU load is normal, I think it's most likely because of disk io problems.
I wanted to check if the hp snmp agents or the hp management homepage show some errors but neither of them can access useful information.

If I start hp-snmp-agents I get the error mentioned in the first post:

Sep 19 19:08:48 servername hpasmlited[2799305]: (check_ilo2): Error Code (1) "CPQCIDRV driver is not loaded."
Sep 19 19:08:48 servername hpasmlited[2799305]: The Integrated Lights-Out Management Processor is not responding!
Sep 19 19:08:48 servername hpasmlited[2799305]: Sleeping 30 seconds and will retry . ..
Sep 19 19:09:19 servername hpasmlited[2799305]: (check_ilo2): Error Code (1) "CPQCIDRV driver is not loaded."
Sep 19 19:09:19 servername hpasmlited[2799305]: The Integrated Lights-Out Management Processor is not responding!
Sep 19 19:09:19 servername hpasmlited[2799305]: Sleeping 30 seconds and will retry . ..
Sep 19 19:09:49 servername hpasmlited[2799305]: (check_ilo2): Error Code (1) "CPQCIDRV driver is not loaded."
Sep 19 19:09:49 servername hpasmlited[2799305]: The Integrated Lights-Out Management Processor is not responding!
Sep 19 19:09:49 servername hpasmlited[2799305]: Sleeping 30 seconds and will retry . ..

Re: kmod-hpsa can not be installed

Jimmy Vance — Wed, 19 Sep 2018 17:41:35 GMT

check and see if the iLO CHIF driver is loaded,

# lsmod | grep hp

Should return hpilo and possibly others like hpwdt

Re: kmod-hpsa can not be installed

Jimmy Vance — Wed, 19 Sep 2018 17:42:52 GMT

also what version of hp-health and hp-snmpagents are you running?

Re: kmod-hpsa can not be installed

Sandros — Wed, 19 Sep 2018 18:35:56 GMT

root@servername:~# lsmod | grep hp
hpwdt                  14278 0
hpilo                  17381 0
shpchp                 37032 0
hpsa                   99212 3
scsi_transport_sas     41224 1 hpsa

Name : hp-health
Arch : x86_64
Version : 10.80
Release : 1855.21.rhel7
Size : 1.2 M
Repo : installed
From repo : HP-spp

Name        : hp-snmp-agents
Arch        : x86_64
Version     : 10.80
Release     : 2965.21.rhel7
Size        : 4.4 M
Repo        : installed
From repo   : HP-spp

root@servername:~# hpasmcli -s
ERROR: Could not open /dev/cpqhealth/cdt.
Please make sure the Health Monitor is started.

Re: kmod-hpsa can not be installed

Sandros — Thu, 20 Sep 2018 12:04:00 GMT

I've asked the data center to put a KVM console on the machine.

I can see a buch of "hpilo: Open could not dequeue a packet" errors. I did a restart on the server after updating all the packages. The errors came back.

Re: kmod-hpsa can not be installed

Jimmy Vance — Thu, 20 Sep 2018 12:11:30 GMT

Can you access iLO GUI or CLI interface?

Re: kmod-hpsa can not be installed

Sandros — Fri, 19 Oct 2018 08:10:31 GMT

I think I found the issue. When I reboot the server I get a message that the connection to iLO timed out (on the bios/system init. screen), so probably the iLO died in the server, but not sure. I haven't seen amber LED on the motherboard or power led.