HP Smart Array P440ar lockup error, server reboot. FW 6.60

Frank_italy — Mon, 26 Nov 2018 09:28:02 GMT

HI guys,

for two months I have this error on my servers, DL380 G9.

Option ROM POST Error: 1719-Slot 0 Drive Array - A controller failure event occurred prior to this power-up. (Previous lock up code = 0x12) Action: Install the latest controller firmware. If the problem persists, replace the controller.
Option ROM POST Information: 1792-Slot 0 Drive Array - Valid Data Found in Write-Back Cache. Data will automatically be written to drive array. Action: No action required

the server freezes and then restarts, it does not show any errors in the /var/log/messages

we have already updated firmware, drivers S.O (hpsa), bios, we did not get a newer fw for the model disks (EG000300JWFUQ), for 15 servers we have 5 restart with the same error.

Server:

Manufacturer: HP
Product Name: ProLiant DL380 Gen9

FIRMWARE:

Firmware Name Version location

HP Ethernet 1Gb 4-port 331FLR Adapter 20.8.41 Embedded
HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.8.41 Embedded
HPE Smart Storage Battery 1 Firmware 2.1 Embedded
iLO 2.55 Aug 16 2017 System Board
Intelligent Platform Abstraction Data 25.13 System Board
Intelligent Provisioning 2.70.75
System Board Power Management Controller Firmware 1.0.9 System Board
Power Management Controller FW Bootloader 1.0 System Board
Redundant System ROM P89 v2.52 (10/25/2017) System Board
SAS Programmable Logic Device Version 0x03
System Board Server Platform Services (SPS) Firmware 3.1.3.21.0 System Board
Smart Array P440ar Controller 6.60 Embedded
System Programmable Logic Device Version 0x34 System Board
System ROM P89 v2.56 (01/22/2018) System Board

S.O:

LSB Version: :base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: RedHatEnterpriseServer
Description: Red Hat Enterprise Linux Server release 6.6 (Santiago)
Release: 6.6
Codename: Santiago

Driver:

filename: /lib/modules/2.6.32-573.7.1.el6.x86_64/weak-updates/hpsa/hpsa.ko
license: GPL
version: 3.4.18-108
description: Driver for HP Smart Array Controller version 3.4.18-108 (d186/s672)
author: Hewlett-Packard Company

DISK:

2 disk RAID 0+1 Interface Type: SAS
Size: 300 GB Firmware Revision: HPD1 Model: HP EG000300JWFUQ

ANY IDEAS?

Please help me.

Frank

Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60

NareshISS — Tue, 27 Nov 2018 13:09:30 GMT

Hello Frank,

i am from HPE please log an HPE support case and provide the AS report and ADU report with slot X.

Regards,

Naresh Sharma

Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60

Frank_italy — Mon, 10 Dec 2018 09:46:08 GMT

Thanks Naresh,

this CUSTOMER ADVISORY It seems to solve the problem,

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

try and tell them.

Download for lInux:

System ROM - Firmware Upgrade for HPE ProLiant DL380 Gen9/DL360 Gen9 (P89) Servers for LInux

Frank.

Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60

01101001 — Sun, 12 Sep 2021 12:08:28 GMT

So, if my machine is out of warranty , I can't download the fix and I will have to pay for additional warranty in order to get the bug fix? Way to go, HP.

topic Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60 in ProLiant Servers (ML,DL,SL)

HP Smart Array P440ar lockup error, server reboot. FW 6.60

Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60

Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60

Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60