topic Re: Unable to boot into Intelligent Provisioning in ProLiant Servers (ML,DL,SL)

Unable to boot into Intelligent Provisioning

RichM85 — Fri, 09 Mar 2018 10:07:19 GMT

Server: HP ProLiant Gen8 G1610T

O/S: Windows Server 2012 R2

Installed OS via Intelligent Provisioning and everything has been working fine until recently when I needed to swap a disk. I am now unable to boot into Intelligent Provisioning. Tried to re-install Intelligent Provisioning via this guide but I get an error after booting from recovery media "iLO unresponsive - unable to continue" (see screenshot attached).

Can anyone help please?

Re: Unable to boot into Intelligent Provisioning

RichM85 — Fri, 09 Mar 2018 10:12:55 GMT

Another note. I have upgraded the iLO firmware to 2.55b. I am now trying to use a different firmware (2.44) to see if that fixes the issue.

Re: Unable to boot into Intelligent Provisioning

RichM85 — Fri, 09 Mar 2018 10:27:22 GMT

So installing a different version of iLO helped me get further re-installing from recovery media. This time it fully loaded then rebooted my machine. Still unable to access Intelligent Provisioning. It just boots straight into the OS.

Re: Unable to boot into Intelligent Provisioning

Torsten. — Fri, 09 Mar 2018 10:48:43 GMT

I see Intelligent Provisioning 1.61, current version is 1.70.

Check the ILO -> Diagnostics page if you see any issues there.

Try to download AHS log, does it work?

These could be symptoms of the ILO NAND corruption issues.

Re: Unable to boot into Intelligent Provisioning

RichM85 — Fri, 09 Mar 2018 11:33:45 GMT

Latest version is 1.63 on that guide I originally posted but I was getting "iLO unresponsive - unable to continue" so tried an older version.

iLO -> Diagnostics
Embedded Flash/SD-CARD - Controller firmware revision 2.10.00 Embedded media manager failed initialization

Active Health System Log

AHS Data is unavailable due to a file system issue. If the iLO has been recently reset wait a few minutes and then press the Refresh button at the bottom of this page to reload.

Re: Unable to boot into Intelligent Provisioning

Torsten. — Fri, 09 Mar 2018 11:36:05 GMT

See how to format the ILO NAND:

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04996097

Re: Unable to boot into Intelligent Provisioning

RichM85 — Sat, 10 Mar 2018 19:49:06 GMT

Formatting the ILO NAND fixed it. Thanks.

Re: Unable to boot into Intelligent Provisioning

Pathum — Sat, 12 Jan 2019 02:44:10 GMT

Unable to boot into Intelligent Provisioning. How to fix? Please help

Re: Unable to boot into Intelligent Provisioning

dferara — Mon, 08 Jul 2019 05:40:52 GMT

Formatting the NAND with the option FORMAT NAND inside the iLO web page fix it for me.

Then I booted an USB with the Intelligent Provisioning REPAIR ISO and I could update the Intelligent Provisioning for the last version without a problem.

Now the NAND is ok, and I can boot the Intelligent Provisioning boot option without any problem.

My corruption started while i wanted to update Intelligent Provisioning from insider the booted one and when it started to update it couldn't do it. With these or I corrupted my NAND or I had it corrupted from the beginning and that's why the update couldn't pass through from inside the Intelligent Provisioning

Re: Unable to boot into Intelligent Provisioning

TecnicoPRAE — Mon, 21 Oct 2019 12:06:12 GMT

Hi,
I have the same problem but I'm using iLO 5. I update it to the last version and tried also to boot with intelligent provisioning iso. None of these steps worked.

The guide you provided is just for iLO 4. How can I format ILO NAND on iLO 5?

Thank you

Re: Unable to boot into Intelligent Provisioning

Torsten. — Mon, 21 Oct 2019 18:44:09 GMT

For ILO5 go to ILO webinterface and select "Intelligent Provisioning" in the left hand menu.