topic iLO Amplifier Pack Error in ProLiant Servers (ML,DL,SL)

iLO Amplifier Pack Error

bauhaus — Fri, 26 Jul 2019 17:26:08 GMT

I am getting error messages while trying to update firmwares via iLO Amplifier Pack.

I have tried two different servers with the same results.

Any assistance would be greatly appreciated.

Error:

Install Failed: Error Message: Firmware/Driver/Software deployment could not be completed due to one or more of the following reasons: (1) Unable to run SUM (2) Deployment of one or more smart component update could not be completed (3) Report does not have the data for completing the deploy operation (4) Another SUM instance was running (5) Insufficient disk space to run SUM. Resolution: Check if the ports used for SUM are occupied. Configure SUM to run using different ports if the ports are occupied. Clear %localappdata%\sut\sum and %systemdrive%\Windows\Temp\sut\sum (Windows) and /var/tmp/sut/sum (Linux) directories. Ensure that SUM (sum_service_x64) is not running Retry the operation. If the problem persists, contact your authorized support representative and provide them with support logs.

Server 1

Server Model: DL380p Gen8
OS: Windows Server 2008 R2 Standard
iLO Firmware version: 2.70
iSUT: 2.40 Set to 'AudoDeploy'
AMS: 10.60.0.0

Server 2
Server Model: DL380p Gen8
OS: Windows Server 2012 R2 Standard
iLO Firmware version: 2.62
iSUT: 2.40 Set to 'AudoDeploy'
AMS: 10.95.0.0

Re: iLO Amplifier Pack Error

AmRa — Mon, 29 Jul 2019 13:13:47 GMT

Greetings,
Please follow the below steps to update firmwares via iLO Amplifier Pack.
1)Launch ILOamp.
2) Add servers and discover them through Servers discover page
3) Add the baseline "SPP Gen8.1" for Gen8 servers to firmware baseline page .
4) Perform node inventory.
5) Perform Noninteractive legacy online update

Re: iLO Amplifier Pack Error

bauhaus — Mon, 29 Jul 2019 18:46:19 GMT

Thank you AmRa,

Imported Gen8.1 SPP and I was able to install firmware updates on both servers successfully

Re: iLO Amplifier Pack Error

nmccaffery — Wed, 18 Sep 2019 21:53:29 GMT

I'm having the same issue, but all my servers are Gen 9 BL460's.

Any ideas?