DL380 Gen9 Embedded diags reports system board failure

Aurock — Thu, 15 Aug 2019 16:13:48 GMT

I have a DL380 Gen9 that was working fine until I restarted it yesterday. It shut down, but when coming back up it finishes post and starts booting windows, and just about when I would expect to see the HPE logo replaced by a windows lock screen, the screen goes black and post starts all over again.

I've tried everything I can think of from a software angle, dism repair, system file check, last known good config, etc, but I can't seem to get it to boot to windows, not even to safe mode. Even tried restoring the system volumes from the prior day's backup, to no avail.

At that point, I started thinking maybe it's a hardware issue, even though ilo reported everything as healthy. Booted to UEFI embedded diagnostics and ran the quick test, and sure enough the system board test failed with:

Failure ID Q0DBT1-0009P3-WPW6L1-04FB03
Failed Driver: Smart Array SAS Driver v9.62
Failed Controller: Smart Array P440ar Controller (PCIRoot(0x0)/PCI(0x1,0x0)/PCI(0x0,0x0))

Can anyone tell me what that failure ID represents?

Searching for more information, I came across this advisory which could be relevant, but I'm not certain. I did updated the system rom just in case, but the server still fails the system board test.

Do I actually have a hardware failure here, or is this a firmware issue making it look like bad hardware?

Thanks,

Steve

Re: DL380 Gen9 Embedded diags reports system board failure

ShruthiSK — Mon, 19 Aug 2019 20:19:56 GMT

Hi,

What are the firmware versions of the storage controller, BIOS and iLO installed?

Regards,

Shruthi (HPE Employee)

topic DL380 Gen9 Embedded diags reports system board failure in ProLiant Servers (ML,DL,SL)

DL380 Gen9 Embedded diags reports system board failure

Re: DL380 Gen9 Embedded diags reports system board failure