topic Re: Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a pro in ProLiant Servers (ML,DL,SL)

Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem

ROYRA — Thu, 22 Aug 2019 23:59:47 GMT

Hi there,

We have ProLiant DL380p Gen8 with Cache Module error code 351.

351 Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not allowed. Please replace the cache to be able to continue to configure this controller

Do any one know spare part of p420 cache module to be replaced?

Thanks

Roy

Re: Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a pro

Bunsol — Fri, 23 Aug 2019 06:49:16 GMT

Hi Royra,

Please find below the Link for the Option part and Spare part for P420 Controller. Please be aware that the parts that only option parts are orderable.

Option parts:-

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03223457

Spare Parts:-

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03226233

You can check in the ILO the size of the cache module.

Regards,

Bunsol

Re: Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a pro

ROYR — Thu, 26 Dec 2019 21:57:03 GMT

Controller Status

OK Serial Number 0014380217D7C60 Model Smart Array P420i Controller Firmware Version 8.00 Controller Type HPE Smart Array Cache Module Status

Failed Cache Module Serial Number PBKUD0ARH2J2KM Cache Module Memory 2097152 KB

Can you please suggest me a spare part for Smart Array P420i Controller?