topic Re: DL160 with P420 - CACHE STATUS PROBLEM DETECTED in ProLiant Servers (ML,DL,SL)

DL160 with P420 - CACHE STATUS PROBLEM DETECTED

DanErik — Wed, 04 Sep 2019 08:18:33 GMT

We have som problem with our DL160 Gen8 server with a Smart Array P420 disk controller.
Suddenly it started reporting like this:
------------------------------------------------
root# /usr/sbin/hpssacli ctrl all show config

Smart Array P420 in Slot 2 (sn: PDSXK0BRH6H3EQ)

CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem.
To prevent data loss, configuration changes to
this controller are not allowed.
Please replace the cache to be able to continue
to configure this controller.
------------------------------------------------

We changed the cache module but the error message is still there.
The server works as normal.

Anyone who has any idea what to do?

Thanks, Dan Erik

Re: DL160 with P420 - CACHE STATUS PROBLEM DETECTED

MoisesPerez — Wed, 04 Sep 2019 18:59:47 GMT

As the message says, this is a cache problem, if the module is already replaced and still getting this message you may try with a new one since some parts are DOA (dead on arrival), if not then try clearing the logs.

Regards.

Re: DL160 with P420 - CACHE STATUS PROBLEM DETECTED

sudhirsingh — Thu, 05 Sep 2019 07:19:08 GMT

Hi,

Can you please attach AHS log to review.

Regards,

Sudhir

Re: DL160 with P420 - CACHE STATUS PROBLEM DETECTED

DanErik — Thu, 05 Sep 2019 14:30:15 GMT

Thanks for you answer.

My log looks like this for 2019:

0007 Caution 20:28 09/02/2019 20:28 09/02/2019 0001
LOG: POST Error: 1611-Fan 6 Warning

0008 Caution 20:28 09/02/2019 20:28 09/02/2019 0001
LOG: POST Error: Fan Solution Not Fully Redundant

0009 Caution 20:28 09/02/2019 20:28 09/02/2019 0001
LOG: POST Error: 1726-Slot X Drive Array - Cache Memory Size or Battery Presence Has Changed - Cache Module configuration has automatically been updated.

Re: DL160 with P420 - CACHE STATUS PROBLEM DETECTED

DanErik — Thu, 05 Sep 2019 14:31:23 GMT

Myabe a battery change is the medicine....

/Dan Erik