topic Re: ilorest issues with power supply fan status in ProLiant Servers (ML,DL,SL)

ilorest issues with power supply fan status

eplodn — Thu, 05 Mar 2020 13:13:08 GMT

Hi,

I'm having issues with ilorest (and also iLO web interface) not reporting some problems with the PSU.

PSU Fan warning seen in Integrated Management log, but not in Power status.

Steps to reproduce:

In our DL380 Gen10, I stick a pencil into the PSU fan to simulate fan failure.

Observation:

In system log:

{'severity': 'Caution',
  'class': 'Power',
  'last_update': '02/16/2020 13:28:13',
  'initial_update': '02/16/2020 13:28:13',
  'count': 1,
  'description': 'System Power Supply: Fan Warning (Power Supply 1)',
  'event_class': '0x000b',
  'event_code': '0x0054'}

In system status:

Observed:

{'Power Supply 1': {'label': 'Power Supply 1',
  'present': 'Yes',
  'status': 'Good, In Use',
  'pds': 'No',
  'hotplug_capable': 'Yes',
  'model': '865414-B21',
  'spare': '866730-001',
  'serial_number': '5WBXU0DLLBJ4FL',
  'capacity': '800 Watts',
  'firmware_version': '1.00'},
 'Power Supply 2': {'label': 'Power Supply 2',
  'present': 'Yes',
  'status': 'Good, In Use',
  'pds': 'No',
  'hotplug_capable': 'Yes',
  'model': '865414-B21',
  'spare': '866730-001',
  'serial_number': '5WBXU0DLLBJ4H5',
  'capacity': '800 Watts',
  'firmware_version': '1.00'},
 'Battery 1': {'label': 'Battery 1',
  'present': 'Yes',
  'status': 'OK',
  'model': '875241-B21',
  'spare': '878643-001',
  'serial_number': '6WQXK0EWYC40UK',
  'capacity': '96 Watts',
  'firmware_version': '0.70'}}

Expected:

{'status': 'Fan Failure'}

This is contrary to the documentation of ilo-rest that states the following statuses:

Unknown Good, In Use Good, Standby General Failure Over Voltage Failure Over Current Failure Over Temperature Failure Input Voltage Lost Fan Failure High Input A/C Warning Low Input A/C Warning High Output Warning Low Output Warning Inlet Temperature Warning Internal Temperature Warning High Vaux Warning Low Vaux Warning Mismatched Power Supplies

Re: ilorest issues with power supply fan status

ShruthiSK — Mon, 09 Mar 2020 00:47:49 GMT

Hi,

Please provide us with the version of the iLO5 firmware installed.

BR,

Shruthi

Re: ilorest issues with power supply fan status

eplodn — Mon, 09 Mar 2020 09:12:48 GMT

ilorest --nocache --nologo get --selector=Manager. Oem/Hpe/Firmware/Current --json Local login initiated... Discovering data...Done { "Oem": { "Hpe": { "Firmware": { "Current": { "Date": "Oct 30 2019", "DebugBuild": false, "MajorVersion": 2, "MinorVersion": 10, "VersionString": "iLO 5 v2.10" } } } } }

Re: ilorest issues with power supply fan status

ShruthiSK — Tue, 10 Mar 2020 06:02:50 GMT

Hi,

Thank you for the update.

1. Could you please remove the PSU from Slot 2 and run the command again? Please share the output of the same.

2. If the iLOrest commands still give an output that the PSU is fine then please update the iLO to the latest version and then provide us with an update.

BR,

Shruthi

Re: ilorest issues with power supply fan status

eplodn — Wed, 11 Mar 2020 11:21:12 GMT

After updating the iLo 5 to ver.2.14:

{ "PowerSupplies": [ { "FirmwareVersion": "1.00", "LastPowerOutputWatts": 144, "LineInputVoltage": 223, "LineInputVoltageType": "ACHighLine", "Manufacturer": "LTEON", "MemberId": "0", "Model": "865414-B21", "Oem": { "Hpe": { "AveragePowerOutputWatts": 144, "BayNumber": 1, "HotplugCapable": true, "MaxPowerOutputWatts": 185, "Mismatched": false, "PowerSupplyStatus": { "State": "Ok" }, "iPDUCapable": false } }, "PowerCapacityWatts": 800, "PowerSupplyType": "AC", "SerialNumber": "5WBXU0DLLBJ6TE", "SparePartNumber": "866730-001", "Status": { "Health": "OK", "State": "Enabled" } }, { "FirmwareVersion": "1.00", "LastPowerOutputWatts": 138, "LineInputVoltage": 225, "LineInputVoltageType": "ACHighLine", "Manufacturer": "LTEON", "MemberId": "1", "Model": "865414-B21", "Oem": { "Hpe": { "AveragePowerOutputWatts": 138, "BayNumber": 2, "HotplugCapable": true, "MaxPowerOutputWatts": 180, "Mismatched": false, "PowerSupplyStatus": { "State": "Ok" }, "iPDUCapable": false } }, "PowerCapacityWatts": 800, "PowerSupplyType": "AC", "SerialNumber": "5WBXU0DLLBJ6RU", "SparePartNumber": "866730-001", "Status": { "Health": "OK", "State": "Enabled" } } ] }

After taking one PSU out:

{ "PowerSupplies": [ { "MemberId": "0", "Oem": { "Hpe": { "BayNumber": 1 } }, "Status": { "Health": "Warning", "State": "Absent" } }, { "FirmwareVersion": "1.00", "LastPowerOutputWatts": 257, "LineInputVoltage": 225, "LineInputVoltageType": "ACHighLine", "Manufacturer": "LTEON", "MemberId": "1", "Model": "865414-B21", "Oem": { "Hpe": { "AveragePowerOutputWatts": 257, "BayNumber": 2, "HotplugCapable": true, "MaxPowerOutputWatts": 266, "Mismatched": false, "PowerSupplyStatus": { "State": "Ok" }, "iPDUCapable": false } }, "PowerCapacityWatts": 800, "PowerSupplyType": "AC", "SerialNumber": "5WBXU0DLLBJ6RU", "SparePartNumber": "866730-001", "Status": { "Health": "OK", "State": "Enabled" } } ] }

In iLo web interface - Power page, I can see the status of either one ot two as "OK" and "Good, In Use".

In iLo web interface - Integrated Management log, I can see the Warnings about PSU Fan.

Re: ilorest issues with power supply fan status

ShruthiSK — Thu, 12 Mar 2020 00:22:08 GMT

Hi,

Thank you for your response.

So the PSU still shows as Good to use and in OK status when you try to simuate the issue using a pencil even after the iLO firmwaer update, right?

BR,

Shruthi

Re: ilorest issues with power supply fan status

eplodn — Sun, 15 Mar 2020 14:53:42 GMT

You are correct. Even with the latest iLo, the state of the PSU with fan issue is "Good, In use" regardless of whether it's one PSU or a part of two.

Re: ilorest issues with power supply fan status

ShruthiSK — Fri, 20 Mar 2020 08:18:52 GMT

Hi,

Apologies for the delay in getting back.

Requesting you to log a case with HPE support team so that this can be looked for further progress.

Regards,

Shruthi

Re: ilorest issues with power supply fan status

eplodn — Mon, 23 Mar 2020 17:17:44 GMT

We already have a case, they sent us to the community for iLo support.