ML350 Gen10 random shutdown

GTeley — Tue, 05 May 2020 15:40:32 GMT

Brand new ML350 Gen10 server with Windows Server 2019 started to shutdown unexpectedly since a couple of weeks. It has done this three times now. Windows event logs don't show anything, even no 'previous shutdown was unexpected'.

So it looks like something is shutting the system down, for no apparent reason.

The ILO event log shows:

1736 Host REST logout: System Administrator, 05/05/2020 06:03:57, 17, Security, Administration
1735 Host REST login: System Administrator, 05/05/2020 06:03:52, 17, Security, Administration
1734 Server power restored., 05/05/2020 06:02:48, 1, Maintenance, Administration
1733 Server reset., 05/05/2020 06:02:48, 1, Maintenance, Administration
1732 Server power removed., 05/05/2020 05:16:49, 1, Maintenance, Administration
1731 Embedded Flash: Restarted, 05/05/2020 05:16:42, 1, Firmware
1730 Server reset., 05/05/2020 05:16:39, 1, Maintenance, Administration

This is around the time users reported the system to be down. The power button LED is orange then and the server has to be powered on.

The APC UPS event log only shows "Monitoring stopped" and "Monitoring started" around the shutdown/power on times.

The server is in a 19" rack and someone shutting it down can be ruled out.

Any indication where to search would be very helpfull.

Re: ML350 Gen10 random shutdown

SanjeevGoyal — Thu, 07 May 2020 12:09:34 GMT

Hello,

Please follow the below steps.

Update the below updates.
Update the server bios with the latest 2.32, SPS & Innovation Engine (IE ).

Update the Bios in sequence with the latest 2.22

Update the SPS firmware with the latest 04.01.04.339
Update the latest iLO5 firmware 2.15. ( however no fix related to the reported issue)
Update the Innovation Engine firmware with the latest 0.2.1.2
Set the Workload profile to ‘High-Performance Compute’ and monitor the server.

Update the below updates.

Set the Workload profile to ‘High-Performance Compute’ and monitor the server.

b)If the issue persists, Set the Workload profile to ‘Virtualization – Max Performance’ and monitor the server.

Set workload profiles as High-Performance Compute (HPC) in RBSU. Please refer below screenshot.

If you feel this was helpful please click the KUDOS! thumb below!

Regards,

topic ML350 Gen10 random shutdown in ProLiant Servers (ML,DL,SL)

ML350 Gen10 random shutdown

Re: ML350 Gen10 random shutdown