topic Re: Smart Array P440ar in Embedded Slot - The cache is permanently disabled in ProLiant Servers (ML,DL,SL)

Smart Array P440ar in Embedded Slot - The cache is permanently disabled

Iyyanar — Mon, 23 Nov 2020 12:07:59 GMT

I'm facing cache error in Smart Array P440ar, its having latest firmware and battery status is ok . Server HPE DL380 G9. Can you pls assit on this...

Smart Array P440ar in Embedded Slot : Identify Controller

Configured Logical Drives 1 (0x01)
Configuration Signature 0x010ef498
RAM Firmware Revision 7.00
ROM Firmware Revision 7.00
Hardware Revision 0x01
Boot Block Revision 3.07

Cache Disable Code Permanent Disable Flashlight Backup Operation Failed (0x001b)
Total Cache Memory Size 1 GiB (0x0718)
Battery Count 1 (0x0001)
Battery Status 0x0001
Parity Read Errors 0 (0x0000)
Parity Write Errors 0 (0x0000)
Error Log All Zeroes (160 x [0x00])
Failed Batteries 0 (0x0000)
Board Present 0x01
Cache Failure Map 0x00000000
Max Error Log Entries 12 (0x0c)
NVRAM Load Status 0x00

Re: Smart Array P440ar in Embedded Slot - The cache is permanently disabled

Sham82 — Tue, 24 Nov 2020 04:32:07 GMT

Hi Iyyanar ,

Since you mentioned that Controller Firmware is latest. (Version:7.00 (9 Sep 2019)
Make sure you have te Latest Smart Storage Administrator installed
> Please check the Status in Smart Storage Administrator If you are getting the option to Re-enable the Cache .

> If Battery status is Ok , possible issue is Cache Module itself .
> Since Battery is Ok ,if the problem persists, you need to replace the control card. because the cache module is embedded.

Regards
HPE Employee

Re: Smart Array P440ar in Embedded Slot - The cache is permanently disabled

Sham82 — Wed, 25 Nov 2020 14:49:08 GMT

Hi Iyyanar ,
I hope my solution has helped you to resolve the query, if not kindly let me know If you have any further issues.

Regards
HPE Employee

Re: Smart Array P440ar in Embedded Slot - The cache is permanently disabled

Iyyanar — Wed, 25 Nov 2020 18:14:34 GMT

Hi,
Yes I have already tried to re-enabled the cache settings but problem remain so let me replace the controller card since cache memory is embedded and confirm you the final status soon..

Re: Smart Array P440ar in Embedded Slot - The cache is permanently disabled

Sham82 — Thu, 03 Dec 2020 10:56:26 GMT

Hi @Iyyanar ,
Please let us know , if you have replaced the Controller.

If the issue still remains , we would request you to please log a case with HPE support with Latest Logs.

Regards
HPE Employee

Re: Smart Array P440ar in Embedded Slot - The cache is permanently disabled

Iyyanar — Fri, 04 Dec 2020 02:54:52 GMT

Hi Support,

Issue has been resolved after replacing the RAID controller.