topic HPE DL20 Gen10 - Terrible Fan Noise in HPE ProLiant Servers (ML,DL,SL)

HPE DL20 Gen10 - Terrible Fan Noise

Michal_Castek — Tue, 02 Mar 2021 21:08:51 GMT

Hallo,

could someone help me, I bought new DL20 and the fans are still on 38% speed.

I use Legacy Bios Mode for Ubuntu 3rd party SSD, but in UEFI is the same speed.

The sound is really terrible. I think I have to take back to the shop.

Thank you for any help.

Re: HPE DL20 Gen10 - Terrible Fan Noise

ksram — Thu, 04 Mar 2021 00:36:52 GMT

Hi Michal_Castek,

Good day!

We understand your concern.

We would request you to perform the following :

1) Update the BIOS to the latest : https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_e9c4722cb313441f95b28e589c#tab-history

2) Update the iLO to the latest : https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_68521c7f55774cbe856a3f3256

3) Update the AMS (can be tried using the SPP)

4) Remove the SSD and check

We request you to follow the same and feel free to share the observations, based on which we can share the further steps.

Thank you

RamKS

Re: HPE DL20 Gen10 - Terrible Fan Noise

mysy — Mon, 08 Mar 2021 01:04:12 GMT

if you install SSD PCIE or M.2 NVME slot without HPE logo , the system couldn't read NVME SSD temp value, will set fan to 43% speed all the time.

I meet the problem in before, After I get a used nvme SSD with HPE logo (seagate 960G) ，model VK000xxxxx , system work fine without fan noise. But the hpe 960G NVME price like double than retail verion 960G NVME SSD.

Re: HPE DL20 Gen10 - Terrible Fan Noise

ksram — Tue, 09 Mar 2021 06:03:53 GMT

Hi @mysy

Thank you for the reply.

Looks like the SSDs is causing the issue.

I understand the concern but it is always suggested to use HPE Certified SSDs, so that you will be receiving updates / any patches if available.

https://ssd.hpe.com/

Thank you

RamKS

Re: HPE DL20 Gen10 - Terrible Fan Noise

Michal_Castek — Thu, 08 Apr 2021 15:30:59 GMT

Hi,

I boutht certfied HPE SSD and the soud of fans is still terrible - see the attached photos.

Please can anybody help me?

Re: HPE DL20 Gen10 - Terrible Fan Noise

mysy — Sat, 10 Apr 2021 03:05:34 GMT

Suggest you check your linux OS install HPE Agentless Management software (AMS) and ILO driver. Any OS need install ilo driver and Agentless Management software to send message to mother board ilo chipset, that could share temperature or CPU load info to mother board. And ilo system will lower the fan speed and noise.

The third mgf sata/SAS SSD/HDD shouldn't be problem for most case. Only the NVME/PCIE SSD need use HPE parts to read temperature value, or without it, system will use higher speed fan all the time.

Re: HPE DL20 Gen10 - Terrible Fan Noise

ksram — Tue, 27 Apr 2021 09:15:00 GMT

Hi @mysy / @Michal_Castek,

We see the latest BIOS is fixing this issues on most cases.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_e9c4722cb313441f95b28e589c#tab-history

Also a new release may be available in a couple of Months addressing this issue.

Thank you

RamKS

Re: HPE DL20 Gen10 - Terrible Fan Noise

ioanniskok — Mon, 04 Oct 2021 15:42:39 GMT

Hi,

how can we install the new BIOS with no windows ?

Re: HPE DL20 Gen10 - Terrible Fan Noise

ksram — Wed, 06 Oct 2021 08:56:47 GMT

Hi @ioanniskok,

You can install it from iLO.

Download the exe file from the link (download the latest version)

Extract the exe file to a new Folder.

Login to iLO > Software and Firmware > Browse to the extracted Folder > select the BIOS Flash file (the Largest file usually : ex : U43_2.20_10_27_2020.signed.flash) and proceed to Flash Firmware.

This way we can update the BIOS. The same way can be followed to iLO firmware as well except the file name would be a little different.

Thank you

RamKS

Re: HPE DL20 Gen10 - Terrible Fan Noise

ioanniskok — Thu, 07 Oct 2021 17:38:54 GMT

hi, thank you,

i have installed the latest possible firmware but still the fans at 38%

any suggestions ?

i am attaching screenshots of the iLo config , fan page and fan page in esxi

also the drives as i read some issues with the xrive readings in other parts of the forum

this is not a custom server , this is how it was configured by hpe. everything was done through the hpe configurator and the distributor shipped to me.

https://ibb.co/5kTtX1y
https://ibb.co/C2C29sb
https://ibb.co/VWzdSnq

https://ibb.co/sv8d6zq
https://ibb.co/jhgbbs7

Re: HPE DL20 Gen10 - Terrible Fan Noise

ioanniskok — Fri, 08 Oct 2021 11:03:49 GMT

Hi,

I have now resolved my problem and want to share the solution. i ll make it simple so everyone can follow as i struggled following suggestions in other posts.

everything was solved after installing this https://docs.vmware.com/en/VMware-vSphere/7.0/rn/vsphere-esxi-70u2a-release-notes.html

Download above file
Use the datastore browser in esxi and upload this file in one of your datastores
connect to esxi using ssh
use the following command to install :
esxcli software vib install -d /vmfs/volumes/d1_os/HPE-702.0.0.10.7.0.52-May2021-Addon-depot.zip
(replacing "d1_os" with your volume name)
restart esxi and wait 5 mins.
enjoy the silence

The problem was originally caused as I installed esxi 7 from vmware directly and did not use the custom HPE image. After i followed some tips in the forum, I realized i am missing many vibs needed, by hpe.

Updating the firmware of the server, updating the iLo, installing Ams, restarting amsd, restarting.installing cim or restarting related services, or installing ilo vib and many other things mentioned in similar posts, DO NOT fix the fan problem

Installing the above package fixes the problem reducing the fan from 38-40 % to about 6% when operating.

I suspect the fix has to do with the vib about the controller that reports the hdd temperature.

note that i dont have SSD drived, just normal hp bought drives. I dont think this has to do with the drives at all, rather than vib that reads information from the controller.. The above package installes many vibs by hpe, in effect converting your original esxi installation to a custom esxi by hpe installation.