topic Re: after replancment system VCF not pass certification in ProLiant Servers (ML,DL,SL)

after replancment system VCF not pass certification

JooKal — Thu, 15 Apr 2021 12:07:20 GMT

After the system baord was replaced the system won not start, because VMware cloud foundation (VCF) no longer passes the certification
It look like that the new system board use a other controller on the old board was a SK hynix controller and the new board a Toshiba controller.

Re: after replancment system VCF not pass certification

Suman_1978 — Thu, 15 Apr 2021 14:38:31 GMT

Hi,

Is this a HPE product? Kindly mention the HPE Server model.

Thank You!
https://support.hpe.com/hpesc/public/home

Re: after replancment system VCF not pass certification

JooKal — Thu, 15 Apr 2021 14:40:42 GMT

The system is a HPE DL380 GEN10

Product Number : P19720-B21 Description : HPE PROLIANT DL380 GEN10 8SFF NC CONFIGURE-TO-ORDER SERVER

Re: after replancment system VCF not pass certification

JooKal — Thu, 15 Apr 2021 14:52:17 GMT

The problem started with not being able to access an NVMe disk anymore, HPE support has advised to replace the NVME disk, this was not the solution. Then we replaced the systemboard on the advice of HPE and got these problems

Re: after replancment system VCF not pass certification

Suman_1978 — Thu, 15 Apr 2021 15:11:17 GMT

Hi,

As far as I know, it looks like a VMware configuration issue which might have occurred due to HW changes.

Have you tried to log a case with VMware? https://kb.vmware.com/s/article/2006985

Thank You!
https://support.hpe.com/hpesc/public/home

Re: after replancment system VCF not pass certification

JooKal — Fri, 16 Apr 2021 06:23:43 GMT

HPE support L2 is now looking at the case, if I heard from L2 I will post it

Re: after replancment system VCF not pass certification

JooKal — Fri, 28 May 2021 13:36:18 GMT

The problem is solved with the correct part number of de NVMe drive .

P13833-001

SPS-DRV SSD 3.84TB NVMe RI SC2 DS

Spare part number we have now us in three different system with the same problem on de PCI bus.

Re: after replancment system VCF not pass certification

JooKal — Fri, 28 May 2021 13:37:07 GMT

Problem solved