topic Re: iLO Amplifier - The job has been failed with an exception. in ProLiant Servers (ML,DL,SL)

iLO Amplifier - The job has been failed with an exception.

AndriiBo — Fri, 23 Apr 2021 13:10:58 GMT

Hi all,

I am trying to update DL360 GEN10 Server by using iLO Amplifier v1.81 with Gen10 Service Pack for ProLiant ver 2021.04.0. The job completes with an exepcion, in the log I see following message:

iLO Repository Offline Update job failed because Virtual Media mount failed. Media might be already mounted. Eject it and try again later

I checked the Virtual media and do not see any mounted medias there. Also, I see that most part of the components were successfully upgrdaed except NICs and SMAR Array Controller.

I appreciate any assistance to fix the issue, please let me know if you need any further details.

Regards,

Andrii

Re: iLO Amplifier - The job has been failed with an exception.

Suman_1978 — Fri, 23 Apr 2021 13:32:40 GMT

Hi,

NOTE: HPE recommends unmounting virtual media in servers before triggering the SPP update using iLO amplifier pack.

Please refer to these articles for more information.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=emr_na-a00090572en_us
https://support.hpe.com/hpesc/public/docDisplay?docId=a00101384en_us&docLocale=en_US

Thank You!
https://support.hpe.com/hpesc/public/home

Re: iLO Amplifier - The job has been failed with an exception.

AjeshMathew — Fri, 23 Apr 2021 14:39:40 GMT

Hi Andrii

I am Ajesh Mathew. I am working for this product.

Can you share us the support logs to debug this issue further?

Regards

Ajesh

Re: iLO Amplifier - The job has been failed with an exception.

AndriiBo — Fri, 23 Apr 2021 15:46:07 GMT

Hello Suman,

thanks for the links, I checked the virtual medias before doing the patching and there were no medias mounted, so the issue is definetely in something else.

Regards,

Andrii

Re: iLO Amplifier - The job has been failed with an exception.

AndriiBo — Fri, 23 Apr 2021 15:53:28 GMT

Hello Ajesh,

sure, could you please advide how to collect the logs?

jFYI - I just have completed the patching by using SPP ISO, the same one I imported in Amplifier, and the patching went well - all components which were not patched by amplifier are patched now, so it is definitely something wrong with the amplifier or settings I applied. I appreciate you further assistance because I have plenty of servers that need to be patched and Amplifier can definitely make my life easier Also, I wanted to let you know I used an offline method with option "iLO Repository Firmware Only Offline Update for Gen 10 Servers and above", I forgot to mention this in my first post.

Regards,

Andrii

Re: iLO Amplifier - The job has been failed with an exception.

AndriiBo — Fri, 23 Apr 2021 16:11:01 GMT

Hello Suman,

I colected the logs, how can I share them with you?

Re: iLO Amplifier - The job has been failed with an exception.

AndriiBo — Wed, 05 May 2021 06:15:41 GMT

Hi all,

finally I was able to resolve the issue.

so the fix was an easy one - in the patching procedure there is a prompt for credentials required only if iLO federation is used, in my case I didnt enable the federation, so I haven't entered the username/pass during first tries and this leaded to the errors, and later, I tried to enter the credentials in that box and all worked well, so I already patched 3 servers without any issues.

BR,

Andrii